USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.
APPLICATION SUPPORT: Conducts complex technical application support activities to deliver business outcomes, in conjunction with support team members.
STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including application analysts, product managers, support team and business partners to ensure configurations and integrations align with standards and project goals.
APPLICATION DOCUMENTATION: Ensures configuration and business processes, settings, rules, filters, etc. are documented and continually updated.
KNOWLEDGE MANAGEMENT: Maintains and shares relevant functional and technical approaches and modern skills with SAP IBP and its modeling options and evolving capabilities.
PROBLEM SOLVING: Independently solve complex issues with minimal supervision and serve as a lead or key resource in large initiatives.
RELEASE MANAGEMENT: Leads prioritization of incoming user requests and offers solution options, approaches, and estimation efforts as required.
VENDOR MANAGEMENT: Handles positive relationships with software vendors, collaborating as required on new capabilities, beta-testing, and problem solving.
Other duties as assigned.
Qualifications
Bachelor's degree in a related field or equivalent experience.
Confirmed experience working with SAP IBP, knowledge of architecture, data model, and integration technologies.
Proven track record of successfully implementing, enhancing, and supporting SAP IBP integrations in complex business environments. This includes multiple full life-cycle deployment experiences across multiple companies, businesses, or multi-wave deployment engagements.
Expertise with multiple SAP IBP modules (e.g., Demand, Response & Supply, Inventory, Sales & Operations Planning) is desirable.
Minimum of eight years of related work experience.
Excellent analytical, problem-solving, and communication skills.
Ability to work independently and as part of a team.
Excellent documentation skills.
