NETWORK DEVICES CONFIGURATION: Sets up and configures various moderately complex network devices such as routers, switches, firewalls, virtual private networks and software defined networking to maintain optimal performance and security.
TROUBLESHOOTING & DIAGNOSTICS: Performs moderately complex troubleshooting and diagnostics to resolve network issues, ensuring minimal downtime and maintaining network reliability.
NETWORK MAINTENANCE: Conducts routine maintenance and updates on network systems, including applying patches, service packs and security configurations.
PERFORMANCE MONITORING & OPTIMIZATION: Monitors network performance and applies various tools to maintain system availability and reliability, and suggests necessary adjustments to optimize performance.
SECURITY MEASURES: Sustains network security by implementing appropriate measures such as firewalls, intrusion detection systems and encryption technologies.
DISASTER RECOVERY PLANNING: Implements and partners to develop disaster recovery plans to ensure business continuity in case of network failures.
NETWORK AUTOMATION: Implements and partners to develop automation and tools to streamline network operations, including configuration management, device provisioning and software updates.
Qualifications
Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.
3 years of relevant experience in network engineering, network security, cybersecurity engineering, or infrastructure operations.
Hands-on experience supporting enterprise network or security technologies, with exposure to SASE, SSE, SWG, ZTNA, cloud security, or secure remote-access solutions.
Strong understanding of enterprise networking fundamentals, including TCP/IP, routing, switching, DNS, DHCP, VPNs, SSL/TLS, certificates, and network security principles.
Experience troubleshooting connectivity, authentication, and application-access issues in enterprise environments.
Ability to create clear technical documentation and work effectively with geographically distributed engineering and operations teams.
Preferred
5+ years of experience supporting enterprise network or security solutions within a large-scale, distributed IT environment.
Hands-on experience with one or more leading SASE/SSE platforms, such as Netskope, Palo Alto Prisma Access, Zscaler Internet Access (ZIA), or Zscaler Private Access (ZPA).
Experience administering SWG capabilities, including URL filtering, SSL/TLS inspection, cloud application controls, malware protection, DLP, threat prevention, and policy enforcement.
Experience configuring ZTNA access to private applications and supporting initiatives that reduce reliance on traditional VPN technologies.
Familiarity with endpoint traffic steering, GRE/IPsec tunnels, private access connectors or publishers, dedicated egress, and high-availability designs.
Understanding of identity-driven security and integration with Microsoft Entra ID, Okta, Ping Identity, or similar identity providers using SAML, OAuth, OIDC, or SCIM.
Experience integrating or operating security services with endpoint security, SIEM, XDR, or security operations workflows.
Knowledge of cloud networking and security concepts across AWS, Azure, or Google Cloud Platform.
Familiarity with automation and scripting using Python, PowerShell, REST APIs, Terraform, Ansible, GitHub, or similar tools.
Experience using network, security, or digital-experience observability tools to investigate user experience, application performance, and security events.
Experience developing low-level design documentation, implementation plans, test plans, and operational runbooks.
Experience working within Agile engineering teams and using modern engineering or DevSecOps practices.
Industry certifications such as CCNA/CCNP Security, PCNSE, Netskope certifications, Zscaler certifications, or equivalent are preferred.
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Equal Opportunity Employer, including Disability/Vet.
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