Ensure effective communication and information flow among all stakeholders.
Proactively engage internal and external partners to resolve operational issues impacting shipment execution.
Build strong working relationships with carriers and logistics service providers.
Performance Monitoring & Continuous Improvement
Support analysis of transportation metrics and supplier scorecards.
Monitor carrier service performance against established KPIs.
Identify operational gaps, service failures, and compliance issues.
Investigate root causes of non-compliance and recommend process improvements.
Participate in continuous improvement initiatives to enhance transportation efficiency and customer service.
Reporting & Compliance
Maintain shipment documentation and reporting requirements.
Ensure compliance with standard operating procedures and transportation policies.
Provide regular updates on shipment status, booking performance, and operational risks.
Additional Responsibilities
Support special projects and transportation initiatives as assigned.
Perform other duties required to support transportation and logistics operations.
Qualifications
Minimum Qualifications
Bachelor's Degree in Supply Chain, Logistics, Business Administration, or related field, or equivalent experience.
Minimum 3-5 years of experience in ocean freight operations, container shipping, logistics, freight forwarding, or carrier management.
Strong communication and stakeholder management skills.
High attention to detail and ability to manage multiple priorities.
Proficiency in Microsoft Excel and transportation management systems.
Strong analytical and problem-solving abilities.
Preferred
Experience working for an ocean carrier/liner company.
Experience in freight forwarding or NVOCC operations.
Knowledge of container shipping processes, booking management, and carrier operations.
Experience working in a regional or global logistics environment.
