Translate business requirements into system and data solutions, working closely with Digital Technology teams to drive enhancements and issue resolution.
Ensure strong data foundation across systems (e.g., customer master, pipeline, and operational data) to support accurate reporting and effective decision making.
Identify opportunities to leverage automation, analytics, and emerging AI capabilities to enhance process efficiency, insight generation, and ways of working.
Drive adoption of digital tools, data standards, and system-enabled processes to improve consistency, transparency, and scalability.
4) Process Governance & Change Management
Drive adoption of standardized processes through governance, communication, and training.
Monitor compliance with BPM standards and support continuous improvement initiatives.
Act as a change agent to embed a strong process mindset in the Japan organization.
5) Stakeholder Collaboration
Partner with Sales, Customer Service, Trading, Finance, Supply Chain, and Digital teams to deliver business outcomes.
Independently manage complex issues and influence stakeholders across functions.
Qualifications
Minimum Qualifications
Bachelor’s degree in Business, Supply Chain, Finance, Engineering, or related field
8–10 years of relevant experience in supply chain operations, business process management, customer service, trading operations, commercial excellence, or business transformation environments.
Strong experience in process design and optimization
Solid SAP knowledge (especially OTC/Finance)
Strong analytical and problem-solving skills
Fluent in Japanese and English
Preferred Qualifications (Plus)
MBA or equivalent advanced degree
Consulting background with strong structured problem-solving capability
Experience in customer service operations and trading business flows
Experience working cross-functionally in complex organizations
Exposure to supply chain processes or end-to-end value chain operations
Experience with reporting or data visualization tools (e.g., Power BI)
Key Competencies
Strong process mindset with focus on standardization and scalability
Ability to manage complexity and influence without authority
Data-driven thinking and business insight capability
Strong stakeholder management and communication skills
Change leadership and continuous improvement orientation
