INCIDENT, PROBLEM & USER SUPPORT: Investigates and resolves application and interface issues, documents causes and corrective actions, and coordinates resolution with users, vendors, and technical support teams. Provides direct technical support in regions where external support coverage is unavailable.
INTEGRATION DESIGN & DELIVERY: Documents requirements, interfaces, data mappings, and dependencies; helps assess current and target-state designs; and supports integration testing and defect resolution. Contributes to integrations between formulation and nutritional labeling applications, ERP systems such as SAP S/4HANA, manufacturing systems, and cloud-based data lake and analytics platforms. Supports API-based, message-based, and file-based data exchange using approved patterns.
PROJECT & CLOUD DELIVERY: Contributes to global ERP implementations and formulation-system modernization, including requirements, solution assessment, integration mapping, testing, and deployment activities. Supports application migration to AWS and related cloud-foundation work.
TESTING, DOCUMENTATION & CONTINUOUS IMPROVEMENT: Coordinates and executes system, integration, and user-acceptance testing; tracks defects through resolution; maintains application, support, and interface documentation; participates in peer review of code or configuration changes where applicable; and helps automate repeatable testing, deployment, and monitoring. Recommends improvements to reliability, supportability, security, and technical debt
Qualifications
Have a Bachelor’s degree with minimum 4 years of professional work experience.
Hands-on experience supporting, configuring, maintaining, or developing business applications.
Working knowledge of software engineering practices, including secure coding or configuration, debugging, testing, code or change review, version control or equivalent change traceability, and controlled releases; able to use at least one programming or scripting language for application changes or automation.
Working knowledge of application integration concepts, including REST APIs, interface troubleshooting, data mapping, and common formats such as XML, JSON, and CSV.
Strong issue-management, documentation, and collaboration skills; able to coordinate work across business users, technical teams, and vendors.
Ability to use AI tools effectively and responsibly to increase proficiency and productivity in the role.
English proficiency, with the ability to communicate clearly in writing and speech with global business users, technical teams, and vendors.
Preferred qualifications
Experience with commercial formulation platforms such as New Century, Brill, or BESTMIX, or with product and nutritional labeling applications.
Familiarity with AWS-hosted application operations, including environments, monitoring and logs, deployment support, and security and resiliency practices.
Experience with SAP S/4HANA or SAP Manufacturing Integration and Intelligence (MII), and integrations with manufacturing systems.
Basic SQL or equivalent data-query skills; experience integrating applications with cloud-based data lake or analytics platforms.
