Collaborate with the logistics team to improve quality of services: decrease complaints, improve on-time performance, lower costs, and increase satisfaction with services
Ensure all program activities are being performed accurately and consistently to ensure the program’s ongoing contractual and institutional compliance.
Meet regularly with facilities, advocacy agencies, and internal departments to ensure safe and quality transportation services are being delivered
Perform audits of functions as appropriate, tracking the results, per established guidelines
Collaborate with internal stakeholders to establish the departmental business rules that will provide the foundation of the program’s data quality, processing and improvement plan
Oversee ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with business objectives and goals
Manage expectations and communications with leaders at the home office
Ensure good working relationships and high levels of communication among office staff, MTM departments, Client, stakeholders, and other vendors working within the defined contracts
Conduct project status meetings to identify problems and ensure that deliverables are met
Other duties as assigned
What you’ll need
Experience, Education & Certifications
High school diploma or G.E.D. equivalent
Bachelor’s degree in Business Administration (or equivalent experience) in a related field
8+ years in an Operational or logistics role
5 years’ experience in a supervisory/management role
Must possess a valid driver’s license
Skills
Positive attitude and proven ability to work well with all levels of the organization
Effective use of judgement to prioritize focus areas and day to day tasks
Willingness to embrace difficult situations
Independently maintain and hold others accountable for best-in-class results and the highest of standards
Ability to lead and effect change through influence
Effectively uses (objective) data vs. hyperbole or “common-knowledge” to evaluate operation performance
Excels at identifying and leveraging the correct data to identify and solve problems
Anticipates problems before they occur and creatively solves problems while balancing the need stay within both contractual guidelines and MTM policies and procedures
Ability to teach, coach and motivate staff
Ability to build and maintain good relationships with community agencies and other critical stakeholders
Solid interpersonal and team-building skills to effectively communicate with internal and external customers
Proactive and creative techniques in solving problems
Excellent organization skills with the ability to manage multiple concurrent projects. Project planning, scheduling, tracking and coordination
Ability to think creatively and use various methods in problem solving
Proficient with the Microsoft Suite
Self-starter with the initiative to identify and act upon opportunities without direction
Communicate professionally and clearly both in person and in writing
Easily adaptable to ever changing environment and requirements
Flexibility in work schedules
Ability to maintain high level of confidentiality
Regular attendance
Even better if you have...
Previous experience working with Medicaid and/or State programs preferred
Project Management certification a plus
Prior experience in the transportation industry a plus
What’s in it for you
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey.
Salary Min: $80,000
Salary Max: $100,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
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