Lead and develop a high-performing team of data stewards, fostering a culture of professional growth and operational excellence.
Serve as the primary subject matter expert on enterprise data management policies, ensuring all governance initiatives strictly align with corporate standards and regulatory compliance.
Drive process improvements and enhance operational efficiency by leveraging technology, introducing new capabilities, and collaborating across Enterprise and CIC teams.
This role will involve
Data Steward Policy Compliance
Manage ~150 critically consumed data asset(s) throughout the entire data lifecycle in the Customer Information domain as the primary data steward.
Collaborate with Product and Tech teams to deliver new and enhance existing authoritative, standardized data sources for organization-wide consumption
People Leadership
Lead, mentor, and coach 3 performing data stewards in day to day responsibilities of ~1K consumed assets.
Drive process improvements and enhance operational efficiency by leveraging technology, introducing new capabilities, and collaborating across Enterprise and CIC teams.
General Responsibilities
Creating and validating processes
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes
Analyzing, identifying, and correcting data issues with systems used or owned by a department
Providing subject matter expertise on processes when representing the department in projects and other meetings
Managing and leading a high performing team of associates
This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location
Basic Qualifications
Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics
At least 5 years of experience in Process management
At least 5 years of experience in Project management
At least 2 years of experience in People management
At least 2 years of experience in Relationship management
Preferred Qualifications
Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
Process Management (i.e. LEAN, Six Sigma), Compliance (i.e. CRCM, CIPP, etc.)
7+ years of experience in Process management
7+ years of experience in Project management
5+ years of experience in People management
5+ years of experience in Complex problem solving
5+ years of experience in Relationship management
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $163,900 - $187,100 for Sr Manager, Process Management
New York, NY: $178,800 - $204,100 for Sr Manager, Process Management
Richmond, VA: $149,000 - $170,000 for Sr Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
