Responsibilities
Own end-to-end service delivery, ensuring alignment with client contracts, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
Act as the primary point of contact between the client and delivery organization, fostering strong relationships and ensuring customer satisfaction.
Drive service excellence through effective governance, performance monitoring, and continuous service improvement initiatives.
Manage operational risks, issues, escalations, and service quality to ensure seamless delivery and minimize business impact.
Oversee service financials, including budgeting, forecasting, cost optimization, and commercial performance.
Coordinate cross-functional delivery teams and stakeholders to ensure successful execution of service commitments.
Prepare and present service reviews, operational reports, and performance updates to clients and senior management.
Ensure compliance with organizational processes, contractual obligations, and industry best practices.
Lead incident, problem, and change management reviews to improve service stability and customer experience.
Identify opportunities for automation, innovation, and transformation to enhance service delivery efficiency.
Experience & Qualifications
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
6+ years of experience in Service Delivery Management, IT Operations, Managed Services, or Service Desk environments.
Strong knowledge of ITSM frameworks, particularly ITIL best practices.
Proven experience managing SLAs, KPIs, service governance frameworks, and continuous improvement programs.
Strong client-facing experience with excellent stakeholder management and relationship-building skills.
Financial and commercial acumen with experience in budget management, forecasting, and service profitability.
Demonstrated leadership skills with the ability to manage and coordinate geographically distributed teams.
Excellent communication, analytical, problem-solving, negotiation, and reporting skills.
ITIL Foundation certification preferred; additional IT service management certifications are advantageous.
Fluent German and English required; additional languages are considered a plus.
Ref. code
499547
Posted on
Nov 12, 2026
Experience Level
Experienced Professionals
Contract Type
Permanent
Location
Cairo, EG
Brand
Capgemini
Professional Community
Sales & Client Management & Solution Design
Apply now »
Apply now
Apply Now
Start applying with LinkedIn
Start
Please wait...
Find similar jobs
Privacy Policy
Terms of Use
Social Media Guidelines
Legal Information / Mentions Légales
Our Brands
Capgemini
Capgemini Invent
Capgemini Engineering
frog
Sogeti
All rights reserved by Capgemini. Copyright © 2025
×
Cookie Consent Manager
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Required Cookies
These cookies are required to use this website and can't be turned off.
Required Cookies
Show More Details
Required Cookies
- Provider
- Description
- Enabled
SAP as service provider
We use the following session cookies, which are all required to enable the website to function:
"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data center
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
"Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Cookies from provider SAPasserviceprovider are required and cannot be turned off
Advertising Cookies
These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.
Consent to all Advertising Cookies
Show More Details
Advertising Cookies
- Provider
- Description
- Enabled
LinkedIn
LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.
Cookie Policy
Cookie Table
Privacy Policy
Terms and Conditions
Consent to cookies from provider LinkedIn
Confirm My Choices
- Reject All Cookies
- Accept all cookies
