Leverage generative AI and AI-assisted engineering tools to accelerate customer service, knowledge management, personalisation, development, and testing.
Collaborate with multidisciplinary teams to bring successful concepts into production while sharing reusable industry solutions and best practices.
Experience in Energy & Utilities, Public Sector, Manufacturing, or Automotive is highly valued, as knowledge of the customer journeys, regulations, processes, and technology landscapes within these sectors is a key differentiator.
Your Profile
The ideal candidate combines strong Customer Experience expertise with hands-on engineering and AI capabilities. They understand how customer journeys, business processes, data, and technology connect, and can work effectively with both business and technical stakeholders to deliver practical, high-impact solutions.
Key profile requirements
Proven experience in digital Customer Experience initiatives, with a strong understanding of customer journeys across digital and assisted channels.
Deep expertise in at least one complex industry, preferably Energy & Utilities, Public Sector, Manufacturing, or Automotive.
Solid software engineering background, including application development, APIs, integrations, cloud platforms, and modern engineering practices.
Practical experience with generative AI, AI agents, LLMs, and AI-assisted development tools such as GitHub Copilot, ChatGPT, Claude, or Microsoft Copilot.
Collaborative mindset and consulting-oriented approach, with additional experience in AI platforms, CRM/CX technologies, solution architecture, workshops, or technical pre-sales considered a plus.
Strong communication and problem-solving skills, with the ability to bridge business needs and technical solutions in fast-changing environments.
Professional working proficiency in English and Dutch
Relevant AI, cloud, Customer Experience, or industry certifications are considered an asset, although demonstrated industry expertise and delivery experience are considered more important than certifications alone.
What you'll love about working here
Direct involvement in meaningful client and Customer Experience challenges.
The opportunity to combine industry expertise with applied AI and software engineering.
Close collaboration with specialists across Customer Experience, design, architecture, data and engineering.
Opportunities to deepen your expertise in Energy & Utilities, Public Sector, Manufacturing or Automotive.
The freedom to experiment, validate ideas and turn successful concepts into working solutions.
A collaborative environment focused on responsible innovation and measurable client outcomes.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com
Ref. code
552919
Posted on
Nov 7, 2026
Experience Level
Experienced Professionals
Contract Type
Permanent
Location
Diegem, BE
Brand
Capgemini
Professional Community
Architecture
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