Conduct root cause analysis (RCA) for major incidents and implement preventive actions.
Provide on-call support for critical incidents and service restoration activities.
Administer and maintain Citrix ADC (VPX, MPX, and SDX) platforms.
Configure and manage load balancing virtual servers, service groups, monitors, content switching, SSL offloading, and Citrix Gateway services.
Perform firmware upgrades, platform lifecycle management, and security hardening activities.
Design and optimize load balancing solutions to enhance application performance, resilience, and availability.
Manage SSL certificate lifecycle, authentication integrations, and high-availability configurations.
Collaborate with Network, Security, Cloud, Infrastructure, Application, and Vendor teams to support business and operational objectives.
Drive automation, capacity planning, service improvements, and operational excellence initiatives.
Produce and maintain technical documentation, implementation procedures, and operational standards.
Experience & Qualification
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related field.
Minimum 7+ years of experience in Citrix Infrastructure, Application Delivery, and Load Balancing technologies.
Fluency in written and spoken English.
Proven experience supporting and administering enterprise-scale Citrix ADC (NetScaler) environments.
Strong expertise in Citrix ADC VPX, MPX, SDX, Citrix Gateway, and Load Balancing services.
Deep knowledge of SSL/TLS, authentication mechanisms, LDAP integration, network security, and high-availability architectures.
Hands-on experience with firmware upgrades, disaster recovery, performance optimization, and capacity planning.
Solid understanding of TCP/IP, DNS, HTTP/HTTPS, application delivery, and networking fundamentals.
Experience working within complex enterprise environments and collaborating with multiple technology teams.
Demonstrated problem-solving, troubleshooting, and root cause analysis skills.
Experience with automation and scripting tools such as PowerShell, Python, or Ansible is highly desirable.
Relevant certifications such as Citrix Certified Associate (CCA), Citrix Certified Professional (CCP), or equivalent are preferred.
Excellent communication, stakeholder management, and documentation skills.
Strong analytical mindset with the ability to perform under pressure in mission-critical environments.
Ref. code
577121
Posted on
Nov 11, 2026
Experience Level
Experienced Professionals
Contract Type
Permanent
Location
Cairo, EG
Brand
Capgemini
Professional Community
Cloud Infrastructure Management
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