This is a strategy and advisory-focused role rather than a traditional project delivery position. You should be comfortable working with ambiguous problems, structuring complex questions, conducting analysis, challenging existing thinking and communicating clear recommendations to senior executives.
What You'll Do
Digital Banking Strategy
Support the development and refinement of digital banking strategies aligned to business priorities, customer needs and market developments.
Assess existing digital propositions, channels, products, capabilities and initiatives.
Identify strategic gaps, overlaps, opportunities and areas requiring further investment or rationalization.
Evaluate how digital capabilities should evolve to support future business and customer needs.
Assess strategic options and articulate the associated benefits, trade-offs, risks and implications.
Current-State & Capability Assessment
Conduct structured assessments of the bank's current digital landscape and capabilities.
Assess capabilities across areas such as customer journeys, digital channels, products, processes, data, technology and operating models.
Develop current-state and future-state capability views.
Identify gaps between existing capabilities and the desired strategic direction.
Conduct market, competitor and industry analysis where relevant to inform recommendations.
Target State & Roadmap Development
Define future-state digital banking capabilities, propositions and operating direction.
Translate strategic recommendations into practical and prioritized transformation roadmaps.
Define initiatives, sequencing, dependencies and key implementation considerations.
Support development of business cases and investment priorities.
Ensure recommendations consider both business ambition and technology feasibility.
Structured Problem Solving & Analysis
Structure complex and ambiguous business questions into clear hypotheses, analytical frameworks and workstreams.
Conduct qualitative and quantitative analysis to test hypotheses and identify insights.
Synthesize information from multiple sources into clear findings and implications.
Develop strategic options and evaluate them against agreed criteria.
Translate analysis into practical recommendations rather than simply presenting findings.
Senior Stakeholder Engagement
Conduct interviews, workshops and working sessions with senior stakeholders across business, digital, product, technology and operations.
Facilitate discussions to understand strategic priorities, challenges and constraints.
Build alignment around future-state recommendations and transformation priorities.
Challenge stakeholder thinking constructively and bring an independent consulting perspective.
Operate confidently with senior executives across complex stakeholder environments.
Executive Storytelling & Consulting Delivery
Develop high-quality executive presentations, strategy papers and recommendation decks.
Build clear storylines that connect analysis, insights, implications and recommendations.
Communicate complex concepts simply and effectively to senior audiences.
Produce consulting-quality deliverables with strong attention to structure, logic and detail.
Contribute to Capco propositions, thought leadership and business development activities.
What We're Looking For
Experience within management consulting, strategy consulting, business consulting or strategic advisory, ideally within financial services.
Demonstrated experience working on digital banking strategy, banking transformation or related strategic initiatives.
Strong understanding of the banking landscape and how digital capabilities support business and customer outcomes.
Experience conducting current-state assessments, capability assessments, strategic reviews, target-state definition and/or roadmap development.
Strong structured problem-solving and analytical capabilities.
Ability to take an ambiguous problem and develop a structured approach to answering it.
Experience evaluating strategic options and developing practical recommendations.
Excellent executive storylining, presentation and slide-writing capabilities.
Strong stakeholder management and facilitation skills, including experience engaging senior executives.
Ability to understand and connect business strategy, customer needs, operating models and technology capabilities.
Relevant Digital Banking Experience
Experience across one or more areas such as
Digital Banking Strategy
Mobile & Online Banking
Digital Customer Journeys
Digital Products & Propositions
Digital Channels
Payments
Digital Wealth / Private Banking
Customer Onboarding / eKYC
Open Banking / APIs
Data & Personalisation
Digital Operating Models
Platform / Technology Modernisation
Candidates do not need experience across every area; we are looking for a combination of strong consulting capability and meaningful digital banking domain expertise.
Advantageous Experience
Previous experience with a management consulting or strategy consulting firm.
Experience working directly with banks on regional or multi-market strategy engagements.
Exposure to Asian banking markets and digital banking ecosystems.
Experience developing business cases, investment cases or transformation portfolios.
Experience across both business and technology strategy.
Mandarin and/or Cantonese proficiency would be advantageous where relevant to client requirements.
