Key Responsibilities
Deliver high-quality IT support and ensure consistent standards of ticket logging, communication, and resolution (following ITIL practices).
Respond to and triage support requests via our global ticketing system (ServiceNow).
Install, configure, and troubleshoot software — both remotely and on-site.
Assist users with VPN access and general connectivity issues.
Coordinate with vendors for repairs or replacements of hardware and AV equipment.
Provide comprehensive desktop support via phone, email, and desk-side assistance.
Install, configure, and troubleshoot printers, room booking systems, and mobile devices (Android, iOS).
Maintain server room hygiene, including cabling and hardware upkeep.
Support regional HP laptop refresh initiatives.
Operational Responsibilities
Manage workstation inventory and asset tracking for the local region.
Oversee laptop collection for leavers.
Deploy laptops using AutoPilot and maintain accurate asset records.
Assist with MacBook administration and support.
Document processes, procedures, and troubleshooting steps.
Support Mobile Device Management (MDM) activities.
Execute new joiner processes
Create user accounts in Active Directory
Prepare and deploy laptops
Deliver IT inductions for new staff
Please note that we are only considering candidates who can join immediately or have a notice period of up to one month.
