Key Responsibilities
Customer Experience & Client Support
Welcome clients, visitors, and stakeholders, providing professional and positive customer experience.
Coordinate client access, classroom reservations, and on-site activities.
Handle incoming calls, emails, and inquiries, ensuring timely resolution and escalation when appropriate.
Coordinate and support customer events, site visits, and special activities.
Operational Support
Support simulator operational contingency management, including reporting failures, schedule disruptions, cancellations, and coordinating communication with relevant stakeholders.
Conduct routine walk-throughs to identify opportunities for improvement and ensure all training center areas are operating efficiently.
Assist with maintaining a safe, organized, and customer-ready environment.
Customer Feedback & Continuous Improvement
Manage customer satisfaction surveys and reporting through the Qualtrics platform.
Analyze survey results and prepare monthly presentations for management and operational teams.
Identify trends and recommend continuous improvement initiatives to enhance the customer experience.
Administrative & Logistics Coordination
Coordinate travel arrangements for staff and instructors, including flights, hotel accommodations, ground transportation, and travel itineraries.
Manage supply inventory, procurement requests, and coordination of equipment maintenance and repair services with local vendors.
Assist with administrative activities such as document preparation, scanning, photocopying, filing, and correspondence management.
Manage CAE credentials and access-related documentation.
Meeting & Event Coordination
Schedule appointments, meetings, and training events.
Prepare meeting rooms, training spaces, and required materials.
Coordinate logistics and support for internal and external meetings.
Additional Responsibilities
Participate in special projects and initiatives as assigned by management.
Provide general administrative and operational support to ensure smooth training center operations.
Assist the Planning team with data entry into the Gemini system, coordination tasks, or other activities deemed necessary.
Qualifications
Education
Technical degree, diploma, or equivalent experience in Business Administration, Hospitality, Customer Service, or a related field preferred.
Experience
Previous experience in customer service, administrative support, office coordination, or a related role.
Experience working in a fast-paced, customer-focused environment is preferred.
Language Requirements
Native or fluent Spanish.
Intermediate to advanced English proficiency, both written and spoken.
Competencies
Strong customer service orientation and interpersonal skills.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Ability to prioritize multiple tasks and meet deadlines.
Problem-solving and decision-making capabilities.
Attention to detail and commitment to quality.
Ability to work effectively under pressure and adapt to changing priorities.
Strong teamwork and collaboration skills.
Proficiency in Microsoft Office applications and digital collaboration tools.
Experience with survey or customer feedback platforms (e.g., Qualtrics) is an advantage.
Physical Requirements
Occasionally ascends or descends ladders, scaffolding, ramps, and poles.
Occasionally moves into different positions in tight or confined spaces.
Constantly remains in a fixed position to perform tasks or move around.
Occasionally adjusts or moves objects up to 9 kg (20 lbs).
Constantly performs repetitive movements with wrists, hands, and fingers.
Occasionally travels to perform tasks or relocate.
About CAE
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Equal Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed.
Data Privacy
Privacy Statement | CAE
As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
