Collaborate with cross-functional teams to achieve business objectives and service targets.
Contribute to a positive, inclusive, and high-performing team environment.
Support additional business priorities and projects as assigned.
Minimum Qualifications
3-5 years of experience leading and developing teams in a customer service, client services, hospitality, aviation, training, or similar environment.
Experience managing customer relationships and resolving customer concerns.
Experience using customer feedback, survey results, or performance data to drive service improvements.
Demonstrated ability to build effective working relationships across multiple teams and stakeholders.
Strong verbal and written communication skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Experience establishing, tracking, and reporting on KPIs or service performance metrics.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
Ability to work independently and collaboratively within a team.
Professional approach to customer interactions and workplace conduct.
Availability to occasionally work on public holidays based on business and customer requirements.
Benefits
Occupational Pension Plan
Group Accident Insurance
Employee Assistance Program (EAP)
Employee Stock Purchase Plan (ESPP)
Referral program
MyClubs
Corporate Benefits
German Courses
The minimum salary for this position is 4,728 EUR gross monthly. We offer a market-competitive salary with the possibility of overpayment depending on qualifications and experience.
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About CAE
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Equal Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed.
Data Privacy
Privacy Statement | CAE
As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
