At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Role Summary
University Program Coordinator – manages the renewal of University Program software contracts. This role focuses on maximizing customer retention, reducing churn risk, and making sure databases are up-to-date and accurate. There may also be opportunities to work on special projects.
Key Responsibilities
Staying on top of renewals for universities accounts in North America to start adding other regions later.
Proactively contact customers for renewals to make sure their licenses don’t go down.
Maintain complete and accurate account data and activity records in Salesforce.com.
Monitor order processing flow and resolve issues to ensure timely completion.
Day-to-Day Activities
Provide support to university users with registration, renewals, support account creation and other questions that come up.
Manage assigned renewal accounts for multiple academic product bundles.
Work with Cadence IT, Order Management, Export Compliance and other groups as needed to complete tasks.
Required Skills and Qualifications
Strong communication skills and ability to build long-term customer relationships.
Proficiency with Office, Excel and able to work in multiple databases at the same time.
Self-motivated, problem-solving mindset, and ability to work independently.
Strong organizational skills and ability to manage multiple priorities.
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Preferred Skills and Qualifications
Experience with communicating with customer in email and on the phone.
Familiarity with online renewal forms and back-end order flow management.
Proficiency with Salesforce.com and Docusign
Experience in working with AI tools
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