Cadence Design Systems

Lead Application Engineer

Pune 05, India · On-site
Salary not published
Posted 8 months ago

From Cadence Design Systems's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

What they ask for vs. your profile

Must have

Customer success
CRM
Data visualization
Salesforce
Troubleshooting

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Cadence Design Systems

Lead Application Engineer

Pune 05, India · On-site
Salary not published
Posted 8 months ago

From Cadence Design Systems's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Gainsight Platform Administration
Serve as the primary administrator for the Gainsight platform
Configure and maintain customer health scores, rules engines, and automated workflows
Manage Gainsight objects, data models, and integrations
Ensure data accuracy and integrity between Gainsight and CRM systems (e.g., Salesforce)
Customer Success Operations Support
Build and maintain customer lifecycle journeys
Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers
Support renewal tracking and expansion opportunity identification
Maintain playbooks and success workflows
Reporting & Analytics
Develop dashboards and reports to track:
o Customer health
o Renewal pipeline
o Customer adoption
o Expansion opportunities
Provide insights to leadership on customer engagement and retention trends
System Integration & Data Management
Manage data integrations between Gainsight, CRM, billing systems, and product usage data
Ensure customer data is properly structured for health scoring and segmentation
Monitor data syncs and troubleshoot issues
Process Optimization
Continuously improve customer success processes through automation
Identify opportunities to streamline renewals, onboarding, and adoption tracking
Partner with Sales Operations to ensure alignment between CRM and Gainsight workflows
User Enablement
Train Customer Success Managers and Renewals teams on effective Gainsight usage
Create documentation and best practices
Provide ongoing support to internal users
We’re doing work that matters. Help us solve what others can’t.

What they ask for vs. your profile

Must have

Customer success
CRM
Data visualization
Salesforce
Troubleshooting

What they ask for vs. your profile

Must have

Customer success
CRM
Data visualization
Salesforce
Troubleshooting

Your match

A free account lets you apply, save this job, see how well you match and check your resume against it.

Reach the hiring team

A short note to a recruiter or the hiring manager after you apply can get your application read sooner.

ATS check

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ATS check

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