Develops, submits, and maintains spend plans as living documents, providing detailed projections of contract spending.
Ensures new services or modifications are prepared for operational support before launch, collaborating with stakeholders.
Develops and implements performance management and customer experience programs to measure service quality and operational effectiveness.
Reviews and updates performance metrics for identified services, specifying measurable metrics and reporting requirements.
Implements methodologies to support continuous improvement cycles within operations using performance data and customer feedback.
Applies comprehensive knowledge across key tasks, plans and leads major technical assignments, and functions as a technical expert across multiple project assignments; may supervise others.
Qualifications
Required –
BA/BS + 8 years of relevant experience; equivalencies considered
Active Secret clearance
Demonstrated experience leading performance management, service measurement, and value realization activities within large-scale IT or service delivery environments
Experience developing and managing KPIs, SLAs, SLOs, performance metrics, and measurement frameworks aligned with contractual, operational, and organizational objectives
Demonstrated experience developing executive dashboards, scorecards, trend analyses, and performance reports that translate complex operational data into actionable insights for leadership
Experience analyzing service performance, financial/spend, operational, and customer experience data to identify trends, performance gaps, risks, and improvement opportunities
Experience developing and maintaining spend plans, forecasts, performance projections, and supporting analyses to inform program planning and decision-making
Demonstrated experience implementing continuous improvement methodologies and using performance data and customer feedback to drive measurable improvements in service delivery
Experience supporting operational readiness and service transition activities, ensuring new or modified services meet defined performance and support requirements prior to deployment
Experience with IT Service Management (ITSM) tools and methodologies, including leveraging ITSM data for performance measurement, reporting, and service improvement
Desired –
Prior experience supporting federal agencies, especially the Department of State
Experience supporting large-scale, geographically dispersed or global enterprise IT environments
Experience with ServiceNow reporting/Performance Analytics, Power BI, Tableau, or comparable enterprise analytics and visualization platforms
ITIL, PMP, Lean Six Sigma, data analytics, or related professional certification
What You Can Expect
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is
$120,800 - $265,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
