Job Title: PC Imaging Technician
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Local
The Opportunity
CACI is seeking a PC Imaging Technician to join our Endpoint Engineering team on a contract supporting Department of Homeland Security. The PC Image Technician is primarily focused on providing on-site support for individual and bulk image deployments. Imaging will include support to include both laptop and desktop hardware installations, validation, testing and will be conducted from customer and contractor sites.
Responsibilities
Serve as a Desktop Engineering team member responsible for image deployments. Responsibilities include:
- Re-image Windows 11 laptops and desktops for replacement / redeployment (In-Office)
- Complete technical troubleshooting of computer hardware and software issues in a timely manner
- Update relevant IT ticketing system to record, technical steps taken and any complications
- Install and configure additional software and hardware as needed
- Update SOPs and Work Instructions on routine imaging tasks
- Respond, resolve, or escalate all service requests and incidents following established procedures
- Conduct testing of drivers, applications, peripherals, and operating system configurations
- Perform additional duties as assigned.
Qualifications
Show the full description
Required
- Ability to obtain DoD Security Clearance.
- Ability to obtain Department of Homeland Security (DHS) Entry on Duty (EOD) - Active EOD preferred
- Bachelors Degree or equivalent applicable years of experience
- Any Microsoft certification
- Well organized, highly responsible, team-oriented individual with very strong communication skills and work ethics
- ITILv4 Foundation certification (not required to start but expected to attain in first six months)
- Flexibility to work at different locations within the National Capital Region (Springfield, VA, Washington D.C. and National Harbor, MD).
Desired
- Relevant DHS focused experience or agency knowledge
- Testing and imaging PC images for workstations and laptops
- Desktops and laptops (DELL, HP preferable)
- Windows desktop operating systems (WIN11)
- Knowledge of peripherals such as cameras and printers
