Job Title: Knowledge Enablement Specialist
Job Category: Training
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
The Opportunity
CACI is seeking a Knowledge Enablement Specialist to support a large IT program serving a federal government customer. In this role, you will enhance the customer’s knowledge management framework, lead knowledge article lifecycle management, and support technical training initiatives. You will collaborate closely with internal teams, authors, and stakeholders to improve operational performance, documentation quality, and service delivery across a high‑visibility federal IT environment.
Responsibilities
You will be responsible for supporting both the knowledge management and technical training functions within a major federal IT services contract. Key responsibilities include:
- Develop and maintain knowledge management documentation, process assets, templates, workflows, and training support materials.
- Create, update, publish, and maintain knowledge articles in alignment with approved knowledge management standards, naming conventions, taxonomy, formatting rules, and governance.
- Support phased updates to legacy knowledge articles to align with new guidelines and improve consistency and usability.
- Maintain the master inventory of knowledge articles, including metadata, categorization, ownership assignments, and lifecycle status tracking.
- Coordinate with authors, points of contact, and stakeholder groups to validate content accuracy, confirm ownership, and determine update priorities.
- Draft and distribute communications regarding knowledge management initiatives, content review cycles, process improvements, and upcoming activities.
- Develop and maintain templates, standards, and reusable content components to streamline documentation and ensure uniformity.
- Support the design, development, and maintenance of customer and internal training materials, including guides, job aids, and instructional content.
- Monitor and report on knowledge management activities, content trends, improvement opportunities, and stakeholder engagement to ensure alignment with customer expectations and program goals.
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Qualifications
- Required
- Bachelor's degree and 10+ years of related experience, OR a Master’s degree and 7+ years of related experience.
- Ability to obtain a DHS EOD clearance.
- Strong writing and documentation skills, with the ability to produce clear, concise, and engaging content.
- Experience with ServiceNow Knowledge Management.
- Proficiency with Microsoft 365 applications, including Teams, SharePoint, Word, Excel, PowerPoint, and OneDrive.
- Strong analytical, structured thinking, and problem-solving skills.
- Demonstrated ability to gather, analyze, and synthesize information from multiple sources to create comprehensive documentation.
- Hands-on experience with knowledge management, technical training development, process documentation, content governance, and stakeholder engagement.
- Background in developing and managing knowledge articles, SOPs, work instructions, job aids, templates, workflows, and related materials.
- Skilled in Microsoft PowerPoint, Word, Excel, Visio, SharePoint, and Adobe Acrobat Pro.
