Job Title: CMDB Operations Manager
Job Category: Engineering and Technical Support
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
The Opportunity
In this role you will coordinate with the Government and report to the CMDB Operations Manager. You will be responsible for maintaining and optimizing the Configuration Management Database (CMDB) within the ServiceNow platform. This role is crucial in ensuring the accuracy, completeness, and reliability of data across the CMDB ECO-System.
Responsibilities
- Develop, manage, and maintain CMDB processes and workflows in ServiceNow using JavaScript, Glide APIs, Flow Designer, Catalog Client Scripts, Scheduled Jobs, and REST APIs.
- Create and execute reports, dashboards, and metrics related to CMDB health and usage using Platform Analytics and/or CMDB Query Builder.
- Independently identify, troubleshoot (including precedence and IRE), and remediate CMDB-related issues.
- Conduct regular audits and data cleansing activities to ensure CMDB data quality.
- Collaborate with other IT teams to ensure the CMDB remains a reliable, up-to-date source of truth for the entire IT ecosystem.
- Stay current with ServiceNow releases and implement new CMDB features as appropriate.
- Provide technical support and guidance to end-users on CMDB best practices for IT staff and stakeholders.
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Qualifications
Required
- TS/SCI with Polygraph
- Current IAT Level II Security + certification (can be obtained within 60 days on program)
- Bachelor’s Degree and/or 5-7 years of experience in ITOM related work.
- Experience with ServiceNow ITOM Discovery, CMDB, CSDM, CI Class Manager, CMDB Data Manager, CMDB Health Dashboards, Performance Analytics, CMDB Query Builder, and Service Mapping capabilities.
- Effective communicator at all levels, both written and verbal
- A strong understanding of ITOM and ITIL.
- A proven track record in ITOM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
- Experience analyzing data and data relationships across an organization’s business areas.
- Working knowledge of all elements of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management.
- Familiarity with Agile Scrum methodologies.
- Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
Desired
- ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM)