The IPM is the customer's primary project contact and coordinates the people, dates, decisions, and dependencies needed to put the contracted solution into service. and transition to Client Success. Please note this role requires ability to follow up with customers via phone when email is not driving a project forward.
RESPONSIBILITIES
Serve as the primary point of contact for customers and installers throughout the implementation process
Proactively contact customers, installers, and other project stakeholders by phone when email follow-ups are not moving a project forward
Define actionable next steps for customers while involving, aligning and managing relevant stakeholders across teams
Validate deal data with customers to ensure accurate details to set up the project
Maintain implementation project tracking record - update and track project details, status, requests, change orders, payment details on an ongoing basis leveraging our CRM system
Forecast project completion timeframes
Prioritize work queues to ensure projects and communications are progressing
Coordinate hardware installation process and software implementation, including working with internal and external installers, sales teams, CSMs and customers
Manage schedules, activities, and communications with customers and installers
Coordinate invoicing requests and validate billing/payment inquiries
Communicate with internal departments (client success managers, technical teams, finance, and sales teams) and our customer to ensure a smooth and positive client service experience
Stay informed on inventory and tracking of materials needed for projects
Liaise between Sales and Client Success teams to facilitate successful project handoffs
REQUIREMENTS
1-2 years of relevant work experience in a customer-facing role in project management, customer success or support, or as a project coordinator
Demonstrated experience communicating directly with customers by phone
Comfortable initiating outbound customer calls
Bachelor Degree qualified or equivalent work experience
Demonstrate a high level of accountability for your work
Exceptional documentation and communication skills
Proven track record of delivering results and working towards targets
Prior experience working with email platforms and SFDC
Proven experience with leveraging AI tools in both professional and personal settings. ButterflyMX is an AI-forward organization and the ability to optimize efficiency using AI is crucial in every role.
COMPENSATION
The expected base salary range for this position is $70,000-$82,000. Actual compensation will depend on factors including budget, skills, experience, location, and internal equity. This position may also be eligible for bonuses, equity, or other forms of compensation, where applicable.
BENEFITS
Comprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1
401(k) plan with a match
10 paid holidays, 20 vacation days, 5 sick days, 3 floating holidays
Basic Life and Accidental Death and Dismemberment Insurance (ButterflyMX covers 100% of the cost)
Short and Long Term Disability (ButterflyMX covers 100% of the cost)
Paid Family Leave
Employee Assistance Program
Quarterly self-care stipends
Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
And more!
ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know.
