Job Description
As a Returns Processor, you will primarily focus on processing returned devices so they can be appropriately recorded, triaged, and further processed. As such, you will work closely with the existing team, and provide whatever support they require to manage the incoming inventory. Responsibilities will include the following (note that training will be provided in several areas):
Organizing and labeling returned packages
Opening returned packages, sorting the contents, and cleaning and disinfecting returned devices that were used in the field
Investigating product history and status using existing tools
Performing simple data entry
Maintaining inventory levels of materials used in the processing of returns
Disassembling, scrapping, and recycling returned product
Various other tasks of similar nature in support of the team and their responsibilities
Qualifications
Baseline skills/experiences/attributes
High school diploma or equivalent
Ability to learn new technical skills quickly with an appropriate amount of training
Ability to work with people, or alone, as the situation demands
Ability to stand for long periods of time, handle a large number of packages, and open returned boxes
Self-driven, organized, and detail-oriented
Experience with basic office software tools such as Microsoft Office or Google Sheets, Docs, etc.
Ideally, you also have these skills/experiences/attributes (but it’s ok if you don’t!):
Comfortable in a lab setting, and using basic electrical equipment, computer equipment, and hand tools
Values
Innovation is what we do. Our values are how we make it happen. Butterflies are and believe in…
Patient-Centric Innovators: Our mission is THE mission.
Empowered to Impact: Every voice matters.
One Team, One Goal: Unity fuels progress.
Growth Champions: We embrace challenges.
Action-Oriented Achievers: We follow through, every time.
Location
This is a full-time in-office position and will be based out of our office in Burlington, MA. Our offices are designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers.
Benefits and Perks
Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees. As a health-tech company, we prioritize the well-being of our teams. Additionally, employees have the option to buy up for enhanced health insurance coverage. We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis.
Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs.
401k plan and match - we facilitate your retirement goals.
Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP)
Unlimited Paid Time Off + 10 Holiday Days a Year - recharge and come back ready to make an impact
Parental Leave - we aim to provide our employees with time to bond with their growing family, along with additional support for primary caregivers to help transition back to work
Competitive salaried compensation - we value our employees and show it
Equity - we want every employee to be a stakeholder
The opportunity to build a revolutionary healthcare product and save millions of lives!
Compensation
Our estimated salary for this role is around $60,000 + bonus + equity + benefits. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.
Candidates must be authorized to work in the United States. Butterfly Network will not provide immigration sponsorship of any kind for this position, including but not limited to H-1B, TN, O-1, L-1, or green card sponsorship (this includes applicants that are in the process of obtaining a greencard), now or in the future.
Butterfly Network does not accept agency resumes.
Butterfly Network is an E-Verify Company.
Butterfly Network is an equal opportunity employer. Regardless of race, traits associated with race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.
Butterfly requires security adherence responsibilities from all employees. These include: adhering to all company security policies and procedures, utilize provided company assets securely, and complete all required security awareness training programs. Safeguarding company data and systems from unauthorized access, modification, or destruction, contributing to the overall security posture of the organization. Immediately reporting any suspected or actual security incidents, including phishing attempts, malware infections, or unauthorized access, following the established incident response procedures.
