Foster a culture of safety, teamwork, and accountability; model company Core Values in all interactions.
PROCESS: Plan-Organize-Consult-Subject Matter Expertise
Independently manage daily freight planning using company tools to right-size staffing and equipment for anticipated volume and mix.
Lead weekly Workload Planning for BOH; translate plan to shift schedules, workstation assignments, and throughput targets.
Maintain a clean, safe, and organized Back-Of-House that enables efficient flow; ensure equipment setup/reset aligns to SOP.
Make real-time decisions during processing to rebalance labor across workstations based on freight mix.
Audit and improve execution: asset protection procedures, validate opportunities identified on reports, sizing accuracy, and end-to-end flow compliance.
Partner with ASM Ops/Service and sales floor leaders to align replenishment cadence, prioritize high-impact categories, and remove bottlenecks that affect in-stock and presentation standards.
PERFORMANCE: Set Expectations-Drive Results-Meet Deadlines-Improve
Responsible for BOH KPIs and performance routines: Processing productivity, task completion, flow-to-floor cycle time, asset protection and sizing audits, team engagement.
Conduct root-cause analysis on productivity opportunities and create targeted improvement plans.
Serve as MOD in rotation; provide direction and support to all store areas while maintaining BOH throughput targets.
Prepare and present concise performance updates to store and district leadership; action follow-ups to close gaps.
Ensure adherence to policies and documentation compliance related to safety and asset protection within BOH processes.
You'll Come With
Scope and Impact
This role makes high-stakes in-the-moment decisions that directly affect sales, expenses, shrink, and customer experience by optimizing the movement of freight from BOH to the sales floor. The Senior Operations Supervisor is the store’s BOH subject-matter expert and primary driver of productivity, accuracy, and speed within receiving, processing, and replenishment. Primary measures of success include, but are not limited to:
Processing Productivity: your team’s ability to work in a smart and productive way is measured through completed Cartons per Hour (CPH) and associate payroll budgets
Task Completion: your capacity to compete work on time is measured through unprocessed backlog volume
Execution Detail: your attention to detail is measured through merchandise protection application audits and sales floor sizing audits
Customer Experience: your impact to the customer experience is measured through Overall Satisfaction and Ease of Shopping survey scores that reflect the accuracy of flowing the right goods to the right locations
Team Engagement: the “state of your team” is measured through associate turnover and training completion
Education and/or Qualifications
At least two years of supervisory experience within an off-price, big box or specialty environment
Strong interpersonal skills with a positive and engaging attitude
Vocal leadership style that lends itself to addressing associates in an often busy and noisy environment
Ability to multi-task while also giving direction to associates in a fluid environment that may vary from day to day
Ability to troubleshoot processes, solve problems and learn from your mistakes and the mistakes of others
Capacity to understand and calculate mathematical problems and analyze key performance indicators (KPIs)
Motivation to seek self-development opportunities and to learn skills beyond your core responsibilities
Physical Requirements
Ability to move/handle/lift merchandise and equipment weighing 40lbs or more , as well as the ability to stand and walk for extended periods of time
Ability to work a full-time schedule including nights, weekends and holidays as required
Come join our team. You’re going to like it here!
You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.
We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Compensation Range: $17.00 - $21.25
