Investigate, diagnose and resolve application incidents, events, requests and technical queries.
Perform root cause analysis on recurring issues and recommend permanent improvements and fixes.
Support a variety of business applications and technologies while maintaining a high quality of service.
Work closely with business stakeholders to understand technical requirements and deliver appropriate solutions.
Undertake minor development and enhancement activities where required.
Contribute to service improvement initiatives and identify opportunities to enhance technology services.
Support the onboarding of new applications and services into operational support environments.
Participate in change management, implementation and release activities.
Provide clear and timely communication to stakeholders throughout the incident lifecycle.
Build effective relationships with internal teams, managed service partners and third-party vendors to deliver positive customer outcomes.
Key Skills & Experience
We're interested in hearing from candidates who bring a combination of technical expertise, analytical thinking and a customer-focused mindset.
You'll ideally have
Experience working within an Application Support, Technical Support or Production Support environment.
Strong troubleshooting, diagnostic and problem-solving skills.
Experience operating within an ITIL-based support framework, with ITIL Foundation certification desirable.
Excellent communication skills, with the ability to engage technical and non-technical stakeholders.
Experience working across complex technical environments and multiple business applications.
Knowledge of supporting enterprise platforms and working collaboratively within matrix teams.
Experience working with third-party suppliers and outsourced service providers.
In addition, you'll have experience in one or more of the following areas:
Azure technologies
REST or SOAP integrations
C#
ASP.NET / MVC
SQL Server, T-SQL or Oracle PL/SQL
SSIS, SSRS or SSAS
JavaScript, HTML, CSS or JQuery
A degree in Computer Science, Engineering, Mathematics, Science or a related discipline would be advantageous. Experience supporting a global or 24/7 operational environment would also be beneficial.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
25 days annual leave, with the option to buy and sell leave
Enhanced pension scheme
Private medical insurance
Health and wellbeing support through Viva
Access to Bupa healthcare services and products
Family-friendly benefits and policies
Hybrid and flexible working opportunities
Employee discounts and reward programmes
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be You at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email careers@bupa.com.
Time Type
- Full time
- Job Area:
- IT
- Locations:
- Victory House, Brighton
