Our Guiding Principles
Be Bold. We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don't hide behind consensus or committees. Playing it safe is just failing slowly.
Help Customers Win. We learn our customers' businesses deeply — how they think, how they deploy capital, what keeps them up at night. We treat their capital like our own. We ship leverage, not features. And we measure ourselves by customer results, not our intentions.
Move with Urgency & Purpose. We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds — and we build it every day.
Own the Outcome. We own outcomes, not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks, we fix it — we don't wait to be asked.
Never Satisfied. We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and hold our opinions loosely when the evidence shifts. Excellence is a habit, not an event.
What You'll Do
Own the largest and most complex client implementations independently — driving success across technical, organizational, and commercial dimensions from kickoff through stabilization.
Serve as a strategic advisor to clients on organizational change, training strategy, and platform adoption; guide clients through transformational implementations with authority and care.
Design and implement standardized methodologies, templates, and playbooks that improve delivery speed and consistency across all implementations in the function.
Lead cross-functional workstreams with Product, Engineering, and Solutions Consulting to solve novel implementation challenges and expand Built's service capabilities.
Serve as an escalation point for high-risk or high-impact projects — diagnosing root causes, driving resolution, and ensuring the client relationship remains intact.
Identify and own key performance metrics for implementation health; use data to drive decisions that optimize efficiency and client satisfaction across the portfolio.
Informally mentor implementation managers — share expertise, provide guidance on complex client situations, and help raise the standard for delivery across the team.
Champion AI and tooling adoption within the implementations function; model how technology accelerates delivery quality and client outcomes.
What You'll Bring
4–7 years of experience in SaaS implementation, professional services, or enterprise project delivery, with demonstrated ownership of the most complex client engagements in your portfolio.
Deep expertise in enterprise implementation strategy, change management, and organizational transformation — you've guided clients through hard changes and made them stick.
A strong track record of designing processes or frameworks that measurably improved delivery speed, consistency, or client satisfaction across a team.
The ability to influence senior client stakeholders and navigate complex, politically sensitive organizational dynamics with confidence and professionalism.
Deep familiarity with construction finance and lending workflows — draw management, lien waivers, compliance tracking, loan administration, regulatory requirements — and the ability to credibly advise clients on how Built fits their business.
Experience with enterprise software implementation methodologies and comfort adapting your approach to the complexity and culture of each client environment.
A subject matter expert orientation — you share what you know, hold high standards, and leave the function's methodology better than you found it.
What Success Looks Like at Six Months
Your implementations are consistently recognized as the most successful in the portfolio — clients achieve adoption outcomes faster, escalations are rare, and satisfaction scores reflect your standard.
At least one playbook, methodology, or framework you developed has been adopted broadly across the implementations function and is producing measurable improvements.
The escalations that land on your desk get resolved cleanly — root causes are identified, client relationships are preserved, and the team learns something from each one.
Implementation managers across the team seek your input on complex client situations before they escalate — your judgment and domain expertise are widely trusted.
Cross-functional partners in Product, Engineering, and Sales view you as a strategic thought partner on implementation strategy, not just a delivery resource.
AI & Technology Expectations
Leverage AI tools to enhance the productivity, quality, and speed of your work.
Use AI to support drafting, analysis, summarization, and problem-solving across your role.
Identify opportunities to streamline workflows and reduce manual effort through automation and AI.
Apply AI to sharpen decision-making and strengthen strategic insights.
Share effective AI use cases and best practices with your team.
Built’s base salary range for this position is $125,000 - 163,000 USD per year, plus the opportunity for bonus. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees; your total rewards package at Built will include equity, market-current medical, dental and vision coverage, an unlimited PTO policy, and other benefits.
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Travel Requirement: Employees who are not based in the Nashville area are required to travel to our Nashville office at least twice per year for company gatherings, such as Connect Week. Additional travel to Nashville may be required based on your role and business needs.
Perks
The rare opportunity to radically disrupt a $1.5T industry
Competitive benefits including: uncapped vacation [US ONLY], medical, dental & vision insurance
Robust compensation package, including equity in the form of stock options
Learning Grant program to support ongoing professional development
401k with match and expedited vesting [US ONLY]
Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, genetic information, or any other characteristic protected by law.
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