Our Guiding Principles
Be Bold. We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don't hide behind consensus or committees. Playing it safe is just failing slowly.
Help Customers Win. We learn our customers' businesses deeply — how they think, how they deploy capital, what keeps them up at night. We treat their capital like our own. We ship leverage, not features. And we measure ourselves by customer results, not our intentions.
Move with Urgency & Purpose. We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds — and we build it every day.
Own the Outcome. We own outcomes, not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks, we fix it — we don't wait to be asked.
Never Satisfied. We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and hold our opinions loosely when the evidence shifts. Excellence is a habit, not an event.
What You'll Do
Lead complex implementations for enterprise lending clients — managing project scope, risk, and timeline with meaningful autonomy and clear accountability for outcomes.
Conduct discovery and planning sessions with senior client stakeholders, translating strategic business goals and lending workflows into actionable implementation roadmaps.
Manage escalations and navigate complex organizational dynamics on the client side, driving timely resolution of high-impact issues with composure and authority.
Identify process improvements and standardization opportunities across your implementation portfolio — document repeatable solutions and share them with the broader team.
Contribute to cross-functional initiatives with Sales, Product, and Engineering to improve implementation efficiency, reduce time-to-value, and strengthen client outcomes.
Track and communicate implementation metrics, insights, and lessons learned to leadership and the broader team; use data to surface patterns and drive improvement.
Informally support junior implementation managers — share approaches, review their work, and help raise the standard for delivery across the function.
Leverage AI tools to accelerate project planning, client communication, and risk identification across your portfolio.
What You'll Bring
2–4 years of experience in SaaS implementation, professional services, or enterprise project delivery — ideally in financial services, fintech, or a complex B2B software environment.
A proven ability to deliver complex, concurrent client implementations on time and to a high standard, with examples of measurable client outcomes you drove.
Strong client communication and relationship management skills — you navigate senior stakeholders, handle difficult conversations with confidence, and build trust through consistent follow-through.
Familiarity with lending operations, construction finance, draw management, or loan administration is helpful; an ability to quickly learn complex customer workflows and apply that knowledge in client conversations is essential.
A track record of identifying process improvements that made implementations faster, more consistent, or more successful for clients.
Solid understanding of construction finance and lending workflows — draw management, lien waivers, compliance tracking, loan administration — and the ability to apply that knowledge in client conversations is a plus.
Experience working in or supporting a community bank or credit union, particularly through a software implementation or systems rollout is a plus.
Experience with enterprise software implementation methodologies (Agile, Waterfall, or hybrid approaches) and comfort adapting your approach to the client's environment.
Comfort with project management tools, CRM systems, and analytics platforms; ability to learn new tools quickly and apply them effectively.
Preferred Experience
Experience working in or closely with a community bank or credit union, ideally supporting a software or systems implementation.
Familiarity with lending operations, construction lending, draw management, or loan administration.
Experience supporting software implementations, client onboarding, customer success, professional services, or complex cross-functional projects.
What Success Looks Like at Six Months
Your implementation portfolio is delivering consistently — projects are on schedule, clients are satisfied, and go-lives are producing measurable adoption outcomes.
You've successfully navigated at least one high-complexity or high-risk implementation to a successful go-live, demonstrating sound judgment under pressure.
Junior implementation managers are benefiting from your informal guidance — your approaches and standards are influencing how they run their projects.
You've contributed at least one process improvement or documented playbook that has been adopted by the broader implementations team.
Cross-functional partners in Sales, Product, and Engineering consistently seek your input when complex client situations arise, trusting your judgment and domain expertise.
AI & Technology Expectations
Leverage AI tools to enhance the productivity, quality, and speed of your work.
Use AI to support drafting, analysis, summarization, and problem-solving across your role.
Identify opportunities to streamline workflows and reduce manual effort through automation and AI.
Apply AI to sharpen decision-making and strengthen strategic insights.
Share effective AI use cases and best practices with your team.
Built’s salary range for this position is $90,000 - 115,000 USD per year with bonus potential. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees; your total rewards package at Built will include equity, market-current medical, dental and vision coverage, an unlimited PTO policy, and other benefits.
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Travel Requirement: Employees who are not based in the Nashville area are required to travel to our Nashville office at least twice per year for company gatherings, such as Connect Week. Additional travel to Nashville may be required based on your role and business needs.
Perks
The rare opportunity to radically disrupt a $1.5T industry
Competitive benefits including: uncapped vacation [US ONLY], medical, dental & vision insurance
Robust compensation package, including equity in the form of stock options
Learning Grant program to support ongoing professional development
401k with match and expedited vesting [US ONLY]
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