The Openreach billing system is responsible for ensuring that all customers are billed accurately, on time every month. We ensure that Openreach’s revenues are secured and reported correctly. We support Ofcom and HMRC regulation and are critical in ensuring compliance 100%.
Openreach billing is very high volume, taking over 2M orders every month, billing for many millions of assets every month and generating around £500M revenue each month. This is a significant role supporting the UK telecom infrastructure.
What you’ll be doing
This role works with multiple internal stakeholders to understand customer requirements and ensure we build high quality solutions to meet their needs. The role will manage a number of suppliers to deliver to time, cost and quality, ensuring development of best engineering practices.
The role is also responsible for driving transformation and continuous improvement, evolving our billing solutions to be fit for the future.
The role has responsibility for audit compliance, from HMRC, Internal and external financial audits, ICoFR compliance and Ofcom compliance (BABT).
Business Support - You partner with the business to understand and analyse user requests in the form of Service Requests or Change Requests.
Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
Technology Support - You lead the team in investigating incidents and driving for Root Cause Analysis and resolution.
Issue management - You research and recommend solutions to resolve routine problems. You escalate complex or unexpected issues as needed.
Essential Skills / Experience
Developed an internal network of strong working relationships you can call on to assist with your role
Managed a low performing team to a successful outcome
Coached your team to do their roles more effectively.
Developed improvements to drive efficiency and find ways to avoid costs or improve quality.
Made decisions in ambiguous situations using incomplete information or differing opinions (finding workarounds to keep systems operational when root cause of issues unknown).
Aligned project plans and objectives with BT strategy and values
Advocating and applying technology where it has not been used previously
Actively participated in strategy setting sessions
Desirable Skills / Experience
Telecoms Billing
Netcracker RBM / IRB / NRM
Java/J2EE
Database experience (Oracle)
Oracle PLSQL
Shell Scripting
Dev Ops
Optional Other Skills
Cloud Computing
Google Cloud Platform
Micro Services architecture
UI/X Development
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
Apply now
Apply Now
Start applying with LinkedIn
Start
Please wait...
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.
Contact BT
Sitemap
Cookie Consent Manager
Accessibility
Privacy Policy
Modern Slavery Statement
Home Page
View All Jobs
The insider's view
Work In Design | BT Business
Recruitment Privacy Notice
©BT Group 2026
×
Cookie Consent Manager
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Required Cookies
These cookies are required to use this website and can't be turned off.
Required Cookies
Show More Details
Required Cookies
- Provider
- Description
- Enabled
SAP as service provider
We use the following session cookies, which are all required to enable the website to function:
"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data centre
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
"Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Cookies from provider SAPasserviceprovider are required and cannot be turned off
Functional Cookies
These cookies provide a better customer experience on this site, such as by remembering your login details, optimising video performance or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.
Consent to all Functional Cookies
Show More Details
Functional Cookies
- Provider
- Description
- Enabled
Vimeo
Vimeo is a video hosting, sharing and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos.
Cookie Policy
Privacy Policy
Terms and Conditions
Consent to cookies from provider Vimeo
YouTube
YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.
Cookie Policy
Privacy Policy
Terms and Conditions
Consent to cookies from provider YouTube
Advertising Cookies
These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.
Consent to all Advertising Cookies
Show More Details
Advertising Cookies
- Provider
- Description
- Enabled
Google Tag Manager
Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing and more.
Privacy Policy
Terms and Conditions
Consent to cookies from provider GoogleTagManager
LinkedIn
LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.
Cookie Policy
Cookie Table
Privacy Policy
Terms and Conditions
Consent to cookies from provider LinkedIn
Confirm My Choices
- Reject All Cookies
- Accept All Cookies
