BT Group

Service Operations Engineer

Hu-Debrecen-Forest Offices, United Kingdom · On-site
Salary not published
Posted yesterday

From BT Group's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

About the role • Specific business area: Service Assurance • Impact of the role: You will be actively working on network related incidents/service requests ensuring quick resolution of unplanned service interruptions and request implementations supporting smooth running of…

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Customer experience
Network administration
Stakeholder management
Teamwork

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BT Group

Service Operations Engineer

Hu-Debrecen-Forest Offices, United Kingdom · On-site
Salary not published
Posted yesterday

From BT Group's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

About BT

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

About the role

Specific business area: Service Assurance
Impact of the role: You will be actively working on network related incidents/service requests ensuring quick resolution of unplanned service interruptions and request implementations supporting smooth running of services offered by BT to our customers.
Link to strategy: You will be working in incident management in close collaboration with other ITIL functions in alignment with BT Group’s Behaviours.

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What you will be doing (Role Accountabilities)

Owning, leading and driving issues and representing BT during technical conference calls
Handling technically complex incidents and changes received through ticketing tools, emails and occasionally calls
Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression
Being exposed to a variety of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, VoIP just to name a few) through supporting complex network solutions
Being a crucial part of operating and maintaining worldwide businesses for our customers in the pharmaceutical, manufacturing, automotive industry etc.

What you’ll need to succeed (Skills & Experience)

Soft skills

Ability to meet the customers’ needs in line with the business requirements
Focusing on the objectives and the required outcomes of the processes while delivering a service
Working with a cooperative and positive attitude in a group setting to achieve common goals
Ability to comprehend and to oversee various aspects of a problem or a situation

Professional skills

In-depth understanding of LAN/WAN technologies (CCNA-level knowledge, the certificate is not needed)
Knowledge of network troubleshooting is required
1-2 years of experience in technical support is an advantage
Familiarity with the following products is an advantage: Cisco, Juniper, Adva, Avaya, Ipanema, Meraki is an advantage

Other skills

English on a fluent level is a must
Effective communication
Additional information:
Having the opportunity to learn from senior colleagues/professional trainers
Finding out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern (flexible working patterns)
Competitive salary
Shift allowance
Additional benefits
Smart working (home + office)

BT Group’s Behaviours

Customer First Prioritize customer needs in every decision and action.
Challengers Challenge the status quo and bring innovative ideas to life.
Committed Own outcomes and deliver with integrity.
Clear Communicate openly and simply, ensuring alignment.
Connected Collaborate across teams to achieve shared goals.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.

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What they ask for vs. your profile

Must have

Customer experience
Network administration
Stakeholder management
Teamwork
IT support
Manufacturing
SAP
Troubleshooting

What they ask for vs. your profile

Must have

Customer experience
Network administration
Stakeholder management
Teamwork

Service Operations Engineer

About the role

What they ask for vs. your profile

Must have

Similar jobs

Service Operations Engineer

About the role

About BT

About the role

Soft skills

Professional skills

Other skills

What they ask for vs. your profile

Must have

What they ask for vs. your profile

Must have

Similar jobs

About BT

About the role

Soft skills

Professional skills

Other skills

What they ask for vs. your profile

Must have

Your match

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