Security requirement: This role supports a major UK defence security partnership. You must therefore be eligible to obtain the required UK Security Clearance and be a sole UK national passport holder, having sole residency in the UK for a minimum of 5 years.
What you’ll be doing
Providing hands-on 2nd-line Network Security support, diagnosing and resolving incidents affecting customer services.
Taking ownership of security incidents, including P1/P2 incidents, troubleshooting issues through to resolution and escalating to specialist teams where required.
Implementing approved network security changes in line with established change, risk and governance processes.
Supporting the security, stability and availability of customer environments, proactively identifying and resolving operational issues.
Working across technologies including firewalls, VPNs, secure connectivity and threat protection.
Supporting complex multi-customer and multi-vendor environments, working collaboratively with internal technical teams and external stakeholders.
Providing clear technical updates to customers, colleagues and stakeholders during incidents and operational activity.
Applying ITIL and service-management practices across incident and change activities.
Maintaining accurate technical and operational documentation and sharing knowledge across the wider team.
Identifying opportunities to improve operational efficiency, service stability and customer experience.
Maintaining high standards of information security, data protection, risk management and customer confidentiality.
Essential Skills / Experience
We're looking for three core areas of experience
Hands-on network security experience
Experience supporting network security technologies in a live 24/7 Network Security Operations environment, with practical knowledge of Palo Alto Firewalls, Palo Alto, Panorama, F5 Load Balancers and Web Application Firewall, Forescout NAC, Netskope, VPN and secure connectivity technologies.
Network security incident troubleshooting and resolution
Strong hands-on troubleshooting experience diagnosing and resolving network or network security incidents, including experience supporting high-priority P1/P2 incidents and taking issues through to resolution or appropriate technical escalation.
Technology
Experience across some of the following technologies; Palo Alto Firewalls, Palo Alto, Panorama, F5 Load Balancers and Web Application Firewall, Forescout NAC, Netskope, VPN and secure connectivity technologies
Desirable Skills and Experience
It would be great if you have experience with some of the following
Experience implementing technical changes within established change, risk and governance processes, ideally within a complex, multi-vendor or multi-customer environment, with an understanding of ITIL/service-management practices.
Industry-recognised networking or security certifications, such as Palo Alto qualifications, or equivalent practical experience
You’ll also be someone who takes ownership, remains calm when dealing with high-priority incidents and approaches troubleshooting in a structured and methodical way.
You’ll communicate technical information clearly, collaborate well with others and be motivated to continue developing your network security expertise.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.
Your core benefits include
- Competitive salary
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now
Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.
We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.
With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.
If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.
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