BT Group

Network Engineering Professional

Budapest One, United Kingdom · On-site
Salary not published
Posted today

From BT Group's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

About the role The Network Engineering Professional plays a pivotal role in the support and management of fixed connectivity and voice platforms across our core international estate.

What they ask for vs. your profile

Must have

Stakeholder management
Network administration
Adaptability
Communication
Customer experience
Cybersecurity
Data visualization
Problem solving
SAP
Teamwork
Troubleshooting

Your match

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BT Group

Network Engineering Professional

Budapest One, United Kingdom · On-site
Salary not published
Posted today

From BT Group's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

About BT

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

About the role

The Network Engineering Professional plays a pivotal role in the support and management of fixed connectivity and voice platforms across our core international estate. This includes Global Fabric, Global Voice, MPLS, Internet, transmission and voice networks that serve our BT International customers around the world. The role will require you to be part of an 24 x 7 operations teams to support and manager our core platforms, ensuring we are putting our BTI international customers at the front of everything we do.

Show the full description

What you will be doing (Role Accountabilities)

Be a crucial part of operating and maintaining BT International’s platform.

Support BT International's newest Global Fabric platform product.

Diagnose and troubleshoot faults, using NMS, Command line investigation, event logs, dashboards, and runbooks.

Support our service facing units and customers and as required participate in real time triage with customers or stakeholders

Handle technically complex service-related issues received through ticketing tools, emails and occasionally calls.

Handle technically complex received through ticketing tools, emails and occasionally calls.

Own customer incidents end-to-end using ITSM tools, ensuring accurate updates and SLA adherence.

Be responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression.

Have the opportunity to learn from senior colleagues from wide array of areas.

What you’ll need to succeed (Skills & Experience)

Strong Operational leadership and decision-making in high-pressure environments

Strong understanding of global platforms (Optical, IP, Voice) and their operational management

Excellent communication skills with senior stakeholders and customers

Ability to prioritise and manage competing operational demands

Proven problem-solving and analytical capability

Demonstratable experience in an IP and or Optical transport network management background OR experience and understanding in protocols such as SIP, SDP, RTP and SBC technology.

Ribbon/Audiocodes or Perimeta experience - Desirable

Resilient and adaptable in a fast-paced environment

Collaborative approach across global teams and suppliers

Strong customer focus and service ownership

BT Group’s Behaviours
Customer First - Prioritize customer needs in every decision and action.
Challengers - Challenge the status quo and bring innovative ideas to life.
Committed - Own outcomes and deliver with integrity.
Clear - Communicate openly and simply, ensuring alignment.
Connected - Collaborate across teams to achieve shared goals.

“We believe in open conversations. If selected, salary details will be shared with you ahead of your interview, so you have clarity from the start.”

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

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About the role The Network Engineering Professional plays a pivotal role in the support and management of fixed connectivity and voice platforms across our core international estate.

What they ask for vs. your profile

Must have

Stakeholder management
Network administration
Adaptability
Communication
Customer experience
Cybersecurity
Data visualization
Problem solving
SAP
Teamwork
Troubleshooting

What they ask for vs. your profile

Must have

Stakeholder management
Network administration
Adaptability
Communication
Customer experience
Cybersecurity
Data visualization
Problem solving
SAP
Teamwork
Troubleshooting

Your match

A free account lets you apply, save this job, see how well you match and check your resume against it.

Reach the hiring team

A short note to a recruiter or the hiring manager after you apply can get your application read sooner.

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