About the role
Impact of the role: This role provides critical on-site IT support for Cheltenham-based colleagues and corporate services, ensuring users remain productive through the timely resolution of incidents, requests and technical issues. The role supports service availability, business continuity and operational efficiency by providing local hands-on support that cannot always be delivered remotely.
Link to strategy: This role supports BT's objective to deliver reliable, efficient and customer-focused technology services by ensuring users have access to responsive local IT support. It contributes to operational excellence, service continuity and colleague productivity, enabling teams to focus on delivering business and customer outcomes.
This job role is based in Cheltenham. Due to security requirements, this role requires you to be located on site during your working hours. Mon-Fri 37.5. DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance.
What you’ll be doing
This is a varied role combining hands-on IT support, infrastructure engineering, security improvement and emerging technologies such as automation and private AI, making it ideal for someone who enjoys both operational delivery and shaping future capability.
Providing hands-on IT support for colleagues and corporate services, ensuring critical services remain available and users can work effectively.
Acting as the on-site technical lead for workplace technology, incidents, requests and service improvements.
Driving an automation-first approach through Infrastructure as Code using Terraform, Ansible and PowerShell.
Supporting and evolving endpoint management platforms, including SCCM and modern device management technologies.
Solving complex infrastructure challenges across compute, storage, networking and cloud platforms.
Improving the organisation's security posture through vulnerability remediation, systems hardening, patching and secure operating practices.
Essential Skills / Experience
Incident Management
IT Infrastructure
Decision Making
Troubleshooting
IT Security
Desirable Skills / Experience
Essential
Experience providing IT support in an enterprise or corporate environment.
Strong troubleshooting and fault-finding skills across end-user devices and workplace technology.
Experience supporting Windows-based desktops, laptops and mobile devices.
Good understanding of Microsoft applications and services (Office Suite, SCCM).
Desirable
Experience supporting users within secure or regulated environments.
Knowledge of networking fundamentals and local infrastructure support.
Experience with asset management and hardware deployment activities.
Familiarity with Jira Service Desk or similar IT service management tools.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:
10% on target annual bonus
Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now
#LI-Onsite
With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK
We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
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