Perform approved system maintenance, access changes, reference-data updates and recurring system checks in accordance with established procedures and controls.
Prepare and validate data files, execute approved imports and support data-quality, reconciliation and correction activities in cooperation with HR Operations and other process owners.
Execute functional, regression and user-acceptance testing; document results and defects; and support release-readiness, deployment and post-go-live stabilisation activities.
Support HR Operations, HR Business Partners, Payroll, Benefits, Total Rewards, Talent Acquisition, Talent Development, People Analytics and other HR functions with standard system questions and guidance.
Maintain user instructions, knowledge articles, support procedures and system documentation to strengthen effective handoffs and escalation between HR Operations, HRIT and technical teams.
Identify recurring issues, repeated manual corrections, duplicate data entry and opportunities for improved self-service, standardisation and sustainable process improvement.
Support HRIT projects and system enhancements through requirements documentation, testing, action tracking, data preparation and post-go-live support.
Work with colleagues across Global HRIT, HR, IT and external partners while applying global standards and appropriately documenting U.S.-specific requirements.
Qualifications
Required
Bachelor's degree in Human Resources, Business Administration, Information Systems, IT or a related field, or equivalent practical experience.
Approximately 1-3 years of experience in HR Operations, HR systems support, HRIS, shared services, IT support, data administration or a related environment.
Basic practical understanding of employee lifecycle processes and their impact on HR systems and employee data.
Strong interest in developing a career in HR technology and learning SAP SuccessFactors and related HR applications.
Strong attention to detail and ability to work accurately according to established procedures, controls and data-protection requirements.
Good Excel skills and general digital proficiency, including confidence working with structured employee data and standard data files.
Strong service orientation, communication and documentation skills.
Ability to handle confidential employee data responsibly and work effectively in an international, remote or hybrid team.
Exposure to U.S. employee lifecycle processes, HR Operations, payroll or benefits dependencies, or support for a multi-state employee population.
Preferred
Initial experience with SAP SuccessFactors, SAP HCM, iCIMS or another HR application.
Experience with ticketing systems, system testing, data imports, access administration or HR service delivery.
Basic understanding of HR data privacy, data governance and role-based access concepts.
Experience working in a global organisation and supporting local requirements within global standards.
