Identify potential cover issues or indicators of fraud and acting in accordance with company stated guidelines to deal with such claims.
Develop and maintain networks/formal channels within and outside the Company to gain information and develop own breadth of awareness and understanding
Ensure the adherence to company policies and procedures.
Liaise with the Corporate Team to deal with all claims and provide information on the impact on future business.
Ensure the highest standards of customer care and service.
Provide less experienced staff with support (i.e. technical and underwriting expertise) as and when required
Create and update both computer and paper-based records.
Carry out periodical reviews on systems and processes currently in place within own areas of responsibility to improve efficiency going forward
Keep abreast of and assess the impact of external (such as legal and regulatory) changes as they relate to the role
Carry out such other duties and responsibilities as the Board may request from time to time.
Conduct Rules
You must act with integrity
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, the PRA and other regulators
You must observe proper standards of market conduct
Remuneration and Conditions of Employment
Salary (negotiable depending on qualifications and experience).
Hours of work are Monday to Friday 9:00 a.m. – 5:00 p.m.
25 days annual leave plus 11 statutory days.
Company Pension Schemes
The postholder will be required to undertake such internal and/or external training as deemed necessary by the company.
Key knowledge and skill requirements
Knowledge and Skills
Previous experience within Claims is required to be considered for this role
Professional qualification – CII or working towards professional qualifications
Interpersonal / Communication skills
Flexible and adaptable to change
Collaboration and teamwork
Strong trading skills
Strong organisational skills
Strong negotiation skills
Knowledge & Ability (any staff involved in any aspect of Insurance Distribution)
knowledge of terms and conditions of policies offered, including ancillary risks covered by such policies
knowledge of applicable laws governing the distribution of insurance products, such as consumer protection law, relevant tax law and relevant social and labour law
knowledge of claims handling
knowledge of complaints handling
knowledge of assessing customer needs
knowledge of the insurance market
knowledge of business ethics standards
necessary financial competence
For more information please apply online or contact Dan Hurley.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
