Oversee end-to-end AP process performance, including invoice receipt, processing, approval routing, exception handling, payment processing coordination, and query resolution.
Govern AP-related vendor master processes in partnership with Procurement and regional teams, maintaining clear responsibilities for data preparation, validation, maintenance, and approvals.
Maintain documented responsibilities between BCC and Brooks retained teams for invoice approvals, payment execution and approval, vendor data changes, and escalation support, consistent with delegated authority and segregation-of-duties requirements.
Standardize procedures, documentation, training, and controls while managing approved regional requirements and exceptions.
Align AP close activities and account reconciliations with R2R requirements, ensuring timely and accurate AP information and resolution of exceptions.
Assess workload, capacity, and service coverage with BCC and regional teams to support changing transaction volumes and business needs.
BCC Service Delivery & Escalation Management
Manage worldwide AP service delivery through BCC, reviewing agreed service levels, deliverables, control requirements, and improvement commitments.
Lead regular operational reviews with BCC and Brooks stakeholders; maintain action logs, accountable owners, and resolution dates for service issues.
Serve as the global AP escalation owner for Brooks internal customers, coordinating BCC, regional Finance, Procurement, and other stakeholders to resolve issues promptly.
Establish clear escalation paths, prioritization criteria, communication expectations, and follow-through for invoice holds, approval delays, payment issues, and supplier queries.
Require root cause analysis and corrective action for recurring issues, and verify that solutions prevent recurrence rather than merely clear individual exceptions.
Review internal-customer feedback and service trends to improve responsiveness, communication, and customer experience across all regions.
Continuous Improvement & Transformation
Develop and execute a global AP efficiency roadmap focused on standardization, automation, simplified workflows, and reduced manual processing and rework.
Partner with BCC, Procurement, internal customers, and IT to address the causes of invoice holds, approval delays, and payment exceptions.
Identify AP technology requirements and lead process design, testing, training, and adoption of approved system enhancements.
Build business cases for improvement initiatives, prioritize opportunities with stakeholders, and track realized efficiency and service benefits.
Share effective practices across regions and sustain improvements through updated procedures, controls, and training.
Metrics & Performance Management
Define KPI calculations, data sources, reporting cadence, and agreed targets with Brooks stakeholders and BCC.
Review invoice processing cycle time, invoice backlog and aging, approval turnaround, and held-invoice volumes and aging.
Monitor processing accuracy, rework, payment timeliness, payment exceptions, and duplicate-payment exceptions.
Track escalation volumes, response and resolution times, recurring issues, and internal-customer feedback.
Review productivity, manual touches, automation adoption, and efficiency benefits alongside service quality and control outcomes.
Use regional and global dashboards to identify trends, review BCC performance against agreed service targets, and drive corrective actions with clear owners and due dates.
Controls, Compliance & Stakeholder Management
Ensure AP processes comply with Brooks policies, applicable requirements, and relevant SOX controls, with documented evidence and timely remediation of control exceptions.
Maintain segregation of duties and delegated approval requirements for vendor master changes, invoice approvals, and payment processing.
Partner with Finance & Accounting, Procurement, regional leaders, IT, and BCC to clarify process ownership, resolve cross-functional issues, and align priorities.
Support audits and control reviews by coordinating documentation, responding to process questions, and tracking remediation actions.
Communicate service changes and improvement initiatives, provide training, and obtain stakeholder support for global AP standards.
Qualifications
10+ years of progressive experience in Accounting & Finance, with substantial expertise in Accounts Payable operations, global process ownership, and shared services.
Experience managing outsourced service delivery, service levels, escalations, and cross-functional relationships across multiple regions and time zones.
Strong understanding of invoice processing, vendor master governance, payment processes, AP controls, segregation of duties, and SOX compliance.
Demonstrated success improving AP efficiency through process standardization, automation, and technology-led transformation.
Strong analytical skills, including KPI design, dashboard review, root cause analysis, and tracking improvement benefits.
Strong leadership, communication, stakeholder management, and problem-solving skills, with a customer-focused and results-driven approach.
Ability to translate business requirements into practical process and technology enhancements.
Oracle or other major ERP experience preferred.
Education
Bachelor’s degree in Accounting, Finance, or a related field required.
Compensation
Base Salary Range: $118,265.18 USD to $160,005.83 USD
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is also eligible for an annual discretionary bonus.
Benefits
At Brooks, we offer the following benefits for this position, subject to applicable eligibility requirements:
Medical, Dental, Vision and Disability Insurance
401(k) Plan
Exempt employees are provided company paid holidays and Flexible Vacation to enjoy personal time off and incidental sickness.
Have a question about our benefits and compensation package? Your recruiter can share more with you during the hiring process.
Work Location & Flexibility
At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.
Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.
For applicants with disabilities requiring accommodations, don't hesitate to get in touch with talentattraction@brooks.com or call +1 (978) 262-2400 to discuss your needs.
Review EEO Law & EEO Statement.
Brooks Automation participates in E-Verify® to confirm eligibility for employment in the United States. For more details, visit www.dhs.gov/E-Verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
