5-7 years of property management experience, preferably in Single-Family Rental operations
10 years of general management or leadership experience
Experience leading geographically dispersed team
Lean / Six Sigma experience a plus
Required experience in real estate, business planning, and budgeting, with direct responsibility for operational and financial results.
Demonstrated expertise in identifying areas for improvement and establishing and implementing procedures and performance standards to increase efficiency.
Well-versed in fair housing and local real estate laws, where applicable.
Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred
The ability to make presentations to groups of employees or customers to quickly and effectively establishes credibility.
Strong understanding of the financial impact of operational decisions and help to establish and implement performance
measurements and procedures to reach goals.
Ability to use persuasion negotiation and other communication principles to influence results.
Must be able to travel 60% via airplane and vehicle with overnight stays required. Cell phones with system capabilities to support voice, data, and email coverage for use at a rate of 75+% of the time.
Demonstrated strong written and verbal communication skills
Ability to prove critical thinking and problem-solving concepts
Ability to thrive in a high volume, data entry, and processing work environment, where applicable
Essential Job Functions
Oversees the activities of the market personnel including managing, training and coaching individual employees while guiding them to reach their potential and providing constructive feedback for employee development; reviews incoming candidate resumes, interviews, and strategically hires new team members based on staffing needs.
Manage and monitor accountability of market personnel performance and provide daily guidance to achieve set metrics
Provide review, guidance and feedback on renovations and turnover approvals to achieve target metrics
Oversees the week-to-week operational performance of markets including customer service, construction events, move-in/move-out processes, and other property management activities
Assist pricing team in price setting of homes by providing applicable market and home level insights.
Handle first-line escalations and questions between team and other departments
Communicates consistently up, down and across the company by routine engagements; ensures markets remain aware of broader industry and/or company initiatives; provides senior leadership and peers routine insight into market by market dynamics/environment.
Develops and implements ‘best in class’ procedures, policies, and practices; facilitates the implementation of change across the markets ensuring a high level of buy-in and execution; continually solicits and appropriately addresses 360’ feedback for the betterment of the company.
Facilitate the development long-term growth strategy for Operations and the company
Ensures compliance with state real estate laws and enforces the company’s policies/procedures to ensure seamless internal and external audits; responsible for over-sighting market decisions related to special-case properties including those with escalated customer service issues, disposition considerations, and potential legal issues.
Executes the strategic vision for operations within markets; drives the profitability and operational excellence of the company by using leadership skills, market knowledge, and analysis to coach, mentor, and hold accountable the Market Operations Manager for their individual and market performance.
Other duties, as assigned by supervisor or leadership team.
Why work for Maymont Homes?
Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.
Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.
Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.
Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
