Essential Job Functions
1. Functional Responsibilities
Perform routine and preventive maintenance including HVAC, plumbing, electrical, appliance repair, and general maintenance tasks
Conduct regular inspections of buildings, systems, and equipment to identify maintenance needs and safety concerns
Complete work orders accurately and efficiently while minimizing disruption to residents
Respond promptly and professionally to emergency maintenance requests
2. Resident Experience
Serve as a primary onsite point of contact for resident maintenance issues and service requests
Communicate clearly and professionally with residents regarding work order status and resolution timelines
Collaborate with onsite and centralized teams to ensure timely resolution of service requests
Build positive resident relationships to support satisfaction and retention
Maintain courteous and service-oriented interactions at all times
3. Property Upkeep
Maintain cleanliness and appearance of common areas, amenities, and exterior grounds
Assist in unit turns including cleaning, painting, minor repairs, and move-in readiness preparation
Ensure tools, materials, and equipment are properly maintained and stored
Support overall community presentation standards and readiness
4. Safety & Compliance
Follow all safety procedures, company policies, and applicable local, state, and federal regulations
Maintain a safe working environment and report hazards or safety concerns immediately
Participate in required training and ongoing development programs
Ensure compliance with maintenance standards and operational guidelines
5. Additional Responsibilities
Act as the onsite maintenance representative for assigned BTR community
Support training compliance and operational initiatives as assigned
Perform other duties as assigned by supervisor or leadership
Performance Expectations & Key Metrics
Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:
Work order completion time and efficiency
Warranty and follow-up completion rates
Unit turnover turnaround time
Resident satisfaction scores (KPI/reputation management systems)
Maintenance responsiveness and service reliability
Training completion compliance (as assigned)
Required Qualifications
Education
High school diploma or equivalent required
Technical or trade school certification preferred
Experience
Prior maintenance experience required, preferably in residential or property management environments
Experience with HVAC, plumbing, electrical, and general maintenance repair work preferred
Skills & Competencies
Strong technical aptitude across multiple maintenance disciplines
Ability to troubleshoot and resolve maintenance issues independently
Strong customer service and communication skills
Ability to manage multiple tasks in a fast-paced environment
Strong attention to detail and organizational skills
Ability to work both independently and as part of a team
Valid driver’s license and reliable transportation required
Ability to perform physically demanding work in varying environments
Preferred Qualifications
CPO (Certified Pool Operator)
HVAC certification
CAMT (Certified Apartment Maintenance Technician)
Physical Requirements
The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation:
Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs
Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)
Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions
Ability to work in various positions and access confined or elevated spaces as required
Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)
Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance
Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision
Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position.
Work Environment
The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position:
Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments
Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation
Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work
Use of personal protective equipment (PPE) as required
Work may involve travel between multiple properties within an assigned region
Interaction with residents, vendors, contractors, and internal team members in a professional manner
Work is often fast-paced with changing priorities, service requests, and deadlines
On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends
Compliance Statement
Employees are expected to comply with all company policies, procedures, and applicable laws and regulations.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, or qualifications required. Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs evolve.
This document does not constitute a contract of employment and does not alter the at-will employment relationship where applicable.
Why work for Maymont Homes?
Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.
Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.
Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.
Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
