Essential Job Function
1. Customer Service (30%)
Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction
Guide prospects through the leasing experience to make renting easy
Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork
Fully dedicated to prospects through answering calls, emails, chats, and texts
Encourage prospects to apply
Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends
2. Sales (40%)
Communicate detailed information regarding communities and apartments to prospects
Generate interest in the community by conducting informative and personalized tours that result in new leases
Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home
Develop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactions
Employ effective selling techniques to close the sale
Work collaboratively with the onsite team to exceed occupancy goals and objectives
Maintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents
Maintain awareness of current rental rates and promotions of competitive properties
Project a favorable image of the community at all times to achieve property objectives and public recognition
Schedule tours and show apartments
3. Leasing Administration (30%)
Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures
Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)
Complete assigned CRM tasks within the appropriate time frame
Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more
Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in process
Inspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance team
Master the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRM
Education
High school diploma/GED required
Associate degree in Customer Service/Hospitality preferred
Work Experience
1-2 Years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant) required
1-2 Years of previous leasing experience within the multifamily property management industry preferred
Licenses & Certifications
Valid driver's license depending on property required
Requirements
1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant)
Previous leasing experience within the multifamily property management industry a plus
Demonstrated success in goal setting/achievement and following a sales process
Must have knowledge of federal and state apartment housing laws
Must adhere to Fair Housing laws and leasing policies and procedures
Must be high energy, sales and customer service driven
Must be reliable, high attention to detail, self-motivated, and self-managing
Must have the ability to work well with diverse individuals
Must have a customer-focused mentality, a sharp professional appearance and sales aptitude
Outstanding interpersonal communication skills both written and verbal
Required skills for this position include: fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales technics.
Proficient with Yardi CRMIQ preferred
Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends, so that's when we need you there. Your schedule will include regular days off that fall between Monday through Friday. Of course, we still want you to take vacation time and come back refreshed and relaxed. We offer great vacation perks.
This is a fully on-site position. Candidates must be able to work from our office every scheduled workday; remote or hybrid arrangements are not available for this role.
Compensation
Competitive Commission Program
Bonus commission
Renewal commission
Housing discount
Other Bonuses & Incentives where applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy Contests
The Benefits of Working at LyvWell
Benefits designed to help you grow, thrive, and live well.
Full benefits package
Vacation/PTO Policy
401(k) Retirement Plan Plus Employer Match
Bonus or Commission Programs
Education Assistance
Associate Housing Discounts
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
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We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
