Essential Job Functions
1. Functional Responsibilities
Oversee daily field maintenance operations to ensure timely completion of work orders and service requests
Provide hands-on technical guidance and support to maintenance technicians in the field
Conduct field visits to assess performance, resolve complex issues, and ensure quality standards are met
Train technicians on company standards, safety procedures, and best practices for residential maintenance
2. Operational / Departmental Support
Develop and implement proactive maintenance strategies to improve efficiency and reduce reactive work
Organize and manage high-volume technician workflows through effective delegation and scheduling support
Partner with office-based maintenance coordinators and dispatch teams to ensure operational alignment
Standardize documentation, training materials, and operational procedures across the field team
3. Compliance & Risk Management
Ensure compliance with applicable building codes, safety regulations, and local ordinances
Enforce company maintenance standards, safety protocols, and operational policies
Identify and escalate safety risks, property issues, and compliance concerns as needed
Maintain proper handling and storage of tools, materials, and equipment in accordance with standards
4. Financial / Performance Accountability
Monitor maintenance-related KPIs including cost efficiency, technician productivity, and work order completion rates
Analyze operational data to identify trends and recommend cost-saving and efficiency improvements
Support efforts to manage average spend per work order and overall maintenance budget efficiency
Drive accountability for technician performance and resource utilization
5. Leadership / Collaboration
Lead, coach, and develop maintenance technicians to improve performance and service quality
Foster a culture of accountability, professionalism, and strong customer service within the field team
Collaborate with internal departments to support portfolio-wide maintenance initiatives and resident experience goals
Communicate expectations clearly and provide ongoing feedback to field staff
6. Additional Responsibilities
Support special projects, process improvement initiatives, and operational rollouts as assigned
Perform other duties as assigned by leadership
Performance Expectations & Key Metrics
Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:
Field Productivity & Technician Utilization
Measure overall technician efficiency through utilization rate, work order volume completed, average locations serviced per day, route effectiveness, and productive labor hours.
Work Order Performance & Service Timeliness
Track completion rates, response times, adherence to service level expectations, work order aging, and ability to complete maintenance requests within established timelines.
Customer Experience & Service Quality
Evaluate resident/customer satisfaction, communication effectiveness, professionalism, first-time resolution success, and reduction in repeat service requests.
Cost Management & Operational Efficiency
Monitor average cost per work order, labor and material efficiency, travel optimization, vendor utilization, and identification of process improvements that reduce operational waste.
Maintenance Effectiveness & Continuous Improvement
Measure reduction in recurring maintenance issues, first-time fix rates, preventative maintenance execution, and implementation of solutions that improve long-term performance and reliability
Required Qualifications
Education
Bachelor’s degree or equivalent experience
Experience
5+ years of experience in maintenance, facilities management, or operations leadership
Experience managing or supervising field maintenance teams required
Residential property management or single-family rental experience strongly preferred
Skills & Competencies
Strong leadership and team management skills with experience leading high-volume field operations
High mechanical aptitude with understanding of residential systems and repair processes
Strong knowledge of building codes, safety standards, and maintenance best practices
Excellent communication skills, including executive-level reporting and field communication
Strong problem-solving and decision-making abilities in fast-paced environments
Proficiency with mobile and PC-based work order and maintenance management systems
Ability to analyze operational data and translate insights into action
Strong organizational and time management skills with ability to prioritize effectively
Customer service mindset with ability to resolve resident issues professionally and efficiently
Ability to travel up to 30% as required
Preferred Qualifications
Experience in single-family rental (SFR) or build-to-rent (BTR) operations
Experience implementing maintenance KPIs and performance management systems
Trade certification or technical maintenance certifications (HVAC, electrical, plumbing, etc.)
Experience with workforce optimization or dispatch coordination systems
Prior experience developing technician training programs and SOP documentation
Experience managing multi-market or multi-site maintenance operations
Physical Requirements
The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation:
Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs
Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)
Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions
Ability to work in various positions and access confined or elevated spaces as required
Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)
Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance
Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision
Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position.
Work Environment
The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position:
Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments
Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation
Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work
Use of personal protective equipment (PPE) as required
Work may involve travel between multiple properties within an assigned region
Interaction with residents, vendors, contractors, and internal team members in a professional manner
Work is often fast-paced with changing priorities, service requests, and deadlines
On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends
Why work for Maymont Homes?
Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.
Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.
Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.
Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
