Effectively deliver platform presentations to potential clients (will train)
Work on customer referrals and convert to sales
Maintain strong communication and relationship with existing clients to identify opportunities to grow footprints
Account Management
Gain a clear understanding of the client’s business & organization
Develop key relationships with decision makers, client operations team and key power users.
Push relevant product & service information to the client/prospect
Provide a regular presence at Key Account sites
Maintaining Customer Account Information
Always in the know with accounts covered, and constantly align with customers with a growth mindset, both financially and strategically.
Software, Market data, and Order Execution Support
Billing Support when required
On-site support for Key Accounts regularly and when required
Processes Owned
Customer On-boarding
Software Tutorials –basic and advanced
Customer Issue/Problem Resolution
Enablement/Account Modifications
Customer Communications
Customer Moves
New Systems Sales
Add-on Systems Sales
Value Added Services Sales
Disconnects
Upgrades: Services, infrastructure
Regular “Touching Base” calls to inactive customers
Providing billing/contract explanation
Your Profile
Experience in sales & relationship management preferably within the financial technology space across Hong Kong, Korea and Singapore
Experience in Futures and Commodity space, particularly prior experience in FCMs, trading software vendors or futures/physical trading a plus
Essential to have proficient level in both English and Chinese as the individual will communicate with internal colleagues and international partners and be responsible for managing existing and developing new business with clients in the assigned region.
Experience selling to and supporting customers in Financial Market Industry
Excellent customer service skills and a strong desire to contribute in a team environment
Strong client-facing skills
Self-Motivated and flexible to work unsupervised
Excellent written and verbal communication skills
Highly innovative and proactive
Should have excellent negotiation skills to work with various customer types
Willing to travel when required
Excellent organizational and problem-solving skills
Established/existing networks and relationships within commodity and futures space across Hong Kong, Korea and Singapore.
Working Conditions
Located in the Broadridge Hong Kong office, capacity to travel is a must in order to support business development/account management initiatives required for this role in various locations. Opportunity to develop international exposure from working with a highly diverse team from all global offices and servicing MNC accounts.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
