Monitor effectiveness of systems, policies, and procedures, recommending improvements to enhance operational efficiency, control, and service delivery
Build strong collaborative relationships with internal teams, UK Client Services, and US counterparts to stay aligned on system developments, UAT testing, and platform deployments
Support, coach, and mentor client service team members, developing team capabilities and ensuring alignment with broader business strategy and objectives
Review team workflows to identify opportunities for continuous improvement, increased efficiency, and automation while maintaining and expanding product and industry knowledge.
Requirements
Minimum 3-5 years of experience in a client service delivery related role
Proven people leadership experience with ability to balance client, team, task, and individual contributor needs while delivering year-on-year process improvements
Strong ability to obtain results, exceed client expectations, and drive performance through the team
Excellent attention to detail and results-focused approach with ability to collaborate across departments to resolve issues promptly
Ability to manage upwards, manage own workload, and drive efficient team performance under pressure during proxy season
Excellent communication, client service, and management skills with ability to motivate team members across different geographical locations
Ability to travel to Germany for client meetings and to London to collaborate with the UK-based client service team
Advanced-level proficiency in both German and English is required.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
