Partner with legal advisers and litigation funders to understand case offerings, assess loss methodologies, resolve questions, and support successful client outcomes.
Contribute to department strategy, reporting, governance, thought leadership, and development of a scalable operating model for opt-in services.
Service delivery and operational leadership
You will provide leadership across the service-level framework for opt-in opportunities, helping ensure a controlled, timely, and client-focused process from intake through registration. At a high level, this includes:
Overseeing case intake, quality assurance, case records, case memoranda, and announcement readiness.
Ensuring timely client announcements, data requests, client alerts, and follow-up communications, including updates where case terms or deadlines change.
Managing data receipt, extraction, validation, anonymisation, reconciliation, and exception handling before information is shared externally.
Supporting timely engagement with law firms and litigation funders, including due diligence, damages analysis, and client-alert preparation.
Overseeing client-query handling, registration-document preparation, supporting-document requests, and submission of completed materials.
Maintaining clear escalation processes for incomplete case information, missing or rejected data, client delays, external-party delays, and filing or registration deadlines at risk.
Driving visibility through central deadline tracking, pipeline reviews, dashboard reporting, KPI monitoring, root-cause analysis, and continuous process improvement.
Qualifications
Bachelor’s degree in business, finance, law, or a related field.
Demonstrated experience in sales, client service, and project management, with a record of leading and developing high-performing teams.
Experience managing complex client relationships and project portfolios across multiple regions.
Excellent verbal and written communication skills, including presentation and public-speaking capabilities.
Strong attention to detail and the ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment.
Strategic, proactive, and collaborative leadership style, with a commitment to team and organizational success.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
