Use SQL and other data tools to acquire and prepare data for reporting purposes.
Perform data cleansing and validation activities to ensure data quality and reporting accuracy.
Create meaningful visualisations and presentations that effectively communicate key business metrics to stakeholders.
Work with business users to understand reporting requirements and recommend appropriate Power BI solutions.
Support reporting automation and process improvement initiatives to reduce manual reporting effort.
Assist with ad-hoc analysis, customer reviews, account performance reviews and commercial projects as required.
Document reporting processes and contribute to knowledge sharing within the team.
Key Deliverables
Delivery of accurate and timely Customer MI and Account Management reporting.
Maintenance and enhancement of Power BI dashboards and self-service reporting tools.
Production of customer performance analysis and executive-level reporting packs.
Identification and resolution of reporting issues and data quality concerns.
Delivery of actionable insights that support customer retention, growth and commercial performance.
Reporting process improvements that increase efficiency and reduce manual effort.
Creation of clear reporting documentation and process guides.
Effective stakeholder support for reporting and analytical requests throughout the contract period.
Qualifications & Experience
Experience producing management information (MI) and business performance reporting.
Experience using Power BI to create and maintain dashboards and reports.
Strong analytical and problem-solving skills with the ability to interpret and present data effectively.
Experience working with large datasets and multiple data sources.
Excellent communication skills, with the ability to explain findings to non-technical stakeholders.
Strong attention to detail and commitment to data accuracy.
Proficient in Microsoft Excel and other Microsoft Office applications.
Desirable
SQL querying and database experience.
Experience supporting Account Management, Commercial, Sales or Customer Success functions.
Knowledge of Power Query and DAX.
Experience within a customer-focused reporting environment.
Understanding of KPI development and performance measurement frameworks.
Required Knowledge, Skills & Behaviours
Strong customer and commercial awareness.
Ability to translate business requirements into meaningful reports and insights.
Proactive approach to identifying trends, risks and opportunities.
Strong stakeholder management and relationship-building skills.
Ability to work independently and manage competing priorities.
Excellent organisational and time management skills.
Demonstrates curiosity and a continuous improvement mindset.
Professional, collaborative and adaptable approach to work.
Strong attention to detail and commitment to high-quality reporting standards.
As this is a Fixed-Term Contract role, priorities and responsibilities may evolve in line with business requirements during the period of engagement.
