Respond to basic issues and support tickets under guidance from more experienced peers, including Tier 2 escalations and auto-escalated alerts from the Tier 1 support team.
Contribute to the product and hosting triage runbooks used by the Tier 1 support team.
Assist in root cause analysis and contribute to root-cause-analysis content for infrastructure incidents.
Support disaster recovery testing and help verify that backup software and configuration are enabled and healthy across systems.
Help identify opportunities to optimize system performance, resource utilization, and cloud/infrastructure costs.
Support the implementation of security measures, such as firewalls, access controls, and encryption, in line with security best practices and regulatory requirements.
Collaborate with development, operations, and security teams to understand their needs and provide platform support.
Document procedures and workflows, and maintain records of configurations and changes, following Secure SDLC and SCRUM/Agile methodologies.
Participate in code reviews, mentorship, training, and paired programming sessions, and share learnings with peers.
Contribute to smaller projects with support from experienced peers.
Participate in the Tier 2 on-call rotation, providing timely response to infrastructure incidents outside regular business hours as needed.
Leverage generative AI tools such as Claude and Copilot to streamline workflows, enhance productivity, improve solution quality, and accelerate delivery of business outcomes.
Requirements
1+ years of professional engineering or IT operations experience with exposure to cloud infrastructure
Basic understanding of cloud platforms
Familiarity with scripting languages
Basic knowledge of version control systems
Exposure to infrastructure-as-code (IaC) and CI/CD pipeline tools
Basic understanding of containerization and orchestration concepts (e.g., ECS, ACA, K8s, Docker)
Familiarity with Agile frameworks
Proficient communication and collaboration skills
Detail-oriented with a focus on accuracy
Eagerness to learn and adopt new technologies
Experience using generative AI tools such as Claude and Copilot to improve productivity and deliver high-quality outcomes
Bachelors in Information Technology, Software Development, or related field
Bridgeway is an Equal Opportunity Employer.
