Beyond interfacing with Revenue teams, you’ll also closely collaborate with the Product Engineering team, serving as a nexus between the two organizations. In this capacity you will acquire mastery over one or more high impact product areas, and apply it to a variety of ends: building internal tools, fixing bugs, reviewing code written by your peers, and resolving highly complex technical support inquiries typically suited to Product Engineering. Furthermore, you will be a key advisor to the Product team, identifying recurring customer issues and developing product solutions to those issues, thereby reducing support ticket volume and improving the product, as well as the customer experience.
Lastly, you’ll have the opportunity to share the engineering knowledge gleaned from your work with Product Engineering, crafting in-depth technical troubleshooting guides and knowledge articles, as well as leading the technical enablement of various customer-facing teams, including Technical Support, Technical Account Management, and Technical Architects.
WHO YOU ARE
BS in Computer Science (or equivalent coding bootcamp or technical experience)
2-3 years of professional (or equivalent) experience developing and optimizing web and/or mobile applications, with a focus on performance and scalability
Strong understanding of distributed systems, data structures and algorithms
Professional (or equivalent) experience with any of: Ruby, Rails, Swift, Objective-C, Java, or Kotlin
Professional (or equivalent) experience with APIs, HTML, CSS, and JavaScript
2-3 years of experience supporting technical products, preferably within a SaaS B2B environment
Proficiency in utilizing case management tools, such as Salesforce or Jira Service Desk, to efficiently manage and resolve escalated customer issues
Excellent written and verbal communication skills, with a talent for synthesizing complex ideas into clear, understandable terms for diverse audiences
Outstanding organizational skills, including the ability to thrive in a fast-paced, high-volume environment with shifting priorities – multitasking and performing under pressure are a must
Exceptional analytical, troubleshooting, and problem-solving capabilities
Self-starter with a strong sense of intellectual curiosity, thriving in collaborative team settings to tackle challenges
Comfortable using AI tools in your coding, investigation, and documentation workflow, and willing to help refine how the team uses them
Experience providing technical mentorship
Ability to be part of an “on call” after-hours rotation team
Bonus
Experience with any of: MongoDB, PostgreSQL, Redis, Sidekiq, React, or TypeScript
Experience with any of: Snowflake, Datadog, Kibana, or Postman
Experience with Agile processes
For candidates based in the Romania the pay range for this position at the start of employment is expected to be between 158.400 RON and 225.900 RON gross/year with an expected On Target Earnings (OTE) between 176.000 RON and 251.000 RON gross/year (including bonus).The split between the base and bonus for this role is 90/10.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:
To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a retroactive manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com.
Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.
To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
