Operating across the entire department rather than within a single partner segment, this role collaborates across every functional pillar. Key responsibilities centre on establishing clear workstream visibility and managing high-priority ad-hoc projects. This includes maintaining an accurate single source of truth for ongoing department initiatives, supporting program management for flagship events such as SKO, Forge Partner Day, and the departmental kick-off, and partnering closely with the AVP, Partner Experience to maintain the departmental operating rhythm—encompassing OKRs, business reviews, strategic narratives, All Hands meetings, and internal communications.
Rapid growth has outpaced formal tracking, leaving initiatives reliant on informal ownership and tracking. We need a program manager to establish structure, seamlessly manage diverse workstreams, and build lasting, repeatable processes. Success is defined by delivering high-quality projects on time and maintaining clear, transparent visibility into overall department status.
What You'll Own
Workstream visibility. Maintain one view of cross-departmental initiatives: owners, status, dependencies and risks, with Jira as the source of truth. Run regular check-ins that keep it honest, raise concerns before they become surprises, and give leadership a clear picture of what is moving and what is not.
Ad-hoc and flagship projects. Take projects from brief to delivery: agree scope and owners, build the plan, chase the dependencies, manage the timeline and run the follow-up.
Company moments such as SKO and Forge Partner Day. Support the Partnerships contribution to events where the department is on stage. This may include working with leadership on the narrative and theme, briefing speakers, gathering content from pillar leads and coordinating with Marketing and Events.
Cross-functional initiatives. Drive initiatives that cut across teams and need a single owner for delivery, such as moving a process from one team to another or launching a change that touches several pillars. Clarify who does what, keep the work moving and close it out properly.
Operating rhythm. Support the department's OKRs, monthly and quarterly business reviews, quarterly narratives and monthly All Hands. Build the trackers and templates, chase inputs, prepare pre-reads and help run the sessions, so that leaders spend their time on decisions.
Communications and PR-FAQs. Support the cadence of department updates and the PR-FAQ tracker for major launches, so that format, tone and timing stay consistent and status is honest.
Planning and engagement. Support the SVP, Partnerships and Partner Operations team with annual planning, and the follow-up from the employee engagement survey in Culture Amp: tracking actions through to completion and reporting back on what changed.
Salesforce alignment. If the acquisition of Braze by Salesforce completes, help plan and track the work to bring the Braze partner program in line with the broader Salesforce partner program and ecosystem, and keep it visible alongside everything else in flight.
What This Role Is Really About
A department our size can't hire a specialist for every function, and shouldn't. What it needs is someone who can pick up whatever matters most this month, run it properly and leave something behind that works without them. One month that is the narrative and run of show for Forge Partner Day. The next it is an initiative that three teams each assume another team owns. The through-line is visibility: whatever you are working on, people can see where it stands.
You will not own the content or the decisions. Pillar leads own their numbers and their stories, and leadership owns the choices. You own the delivery and the clarity around it. That means asking the question that exposes a gap in a plan, noticing when a deadline will slip a week before it does, and telling a leader that their narrative buries the lead. You do this without formal authority, and you earn trust by making everyone else's job easier.
You will also see things that are sensitive: survey results, plans in progress, changes to the organisation. Discretion is part of the job.
How We Show Up
Drives ownership to completion. You step in to claim unassigned initiatives, assign clear accountability, and steer them through to successful execution.
Communicates with clarity and impact. You distill complex updates into concise, actionable briefs for leadership and facilitate decisive, productive meetings.
Ensures end-to-end transparency. You maintain clear and dependable tracking of progress, status, and risks, flagging delays early alongside practical solutions.
Leads through influence and trust. You motivate senior leaders to hit deadlines by making collaboration seamless and consistently delivering value.
Balances strategy with tactical detail. You seamlessly transition from managing detailed operational schedules to briefing executives on complex cross-functional dependencies.
Upholds strict confidentiality. You handle sensitive and unreleased information with complete discretion and earn executive trust.
Who You Are
5-8 years in program management, project management or strategy and operations roles at a B2B SaaS or technology company, ideally supporting a go-to-market, partnerships or alliances team
Has driven cross-functional programs from brief to delivery with several stakeholders and senior people, and has run events or company moments with speakers, content and a tight timeline
Has built visibility across a portfolio of workstreams, using trackers, status reporting and tools such as Jira, and knows how to keep them honest without making them a burden
A strong writer and storyteller, able to turn updates and numbers into something leaders grasp quickly
Skilled at facilitation: you run meetings with senior people, keep them to time, and leave with clear actions and owners
Data-driven, comfortable building trackers and spotting when numbers don't add up
Highly organised, able to manage many deadlines and very different kinds of work at once without losing detail
Happy to build process from nothing, and pragmatic about keeping it light enough to survive a busy quarter
Comfortable with the tools that run a department, such as Google Workspace, Slack, Jira and Confluence
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $92,000 and $131,200/year, with an expected On Target Earnings (OTE) between $115,000 and $164,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:
To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a retroactive manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com.
Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.
To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
