What you will deliver
Act as the primary day-to-day interface and first partner concern point for supported markets, ensuring market context, priorities and requirements are understood by the BTC team and resolving issues before partner concern to the SPM Lead.
Act as the primary functional SME for Supplier Performance Management activities across supported markets, providing guidance on supplier governance, performance management, escalation management and operational guidelines.
Manage demand and capacity across the market portfolio, prioritising requirements and flexing analyst capacity across markets and workstreams to respond to cyclical peaks, changing priorities and quieter periods.
Own delivery quality and outcomes, reviewing material analyst outputs before they reach market partners and ensuring work is accurate, timely and fit for purpose.
Act as the primary day-to-day interface and first escalation point for supported markets, ensuring market context, priorities and requirements are understood by the BTC team and resolving issues before partner concern to the SPM Lead.
Act as the primary functional SME for Supplier Performance Management activities across supported markets, providing guidance on supplier governance, performance management, issue management and operational protocols.
Manage demand and capacity across the market portfolio, prioritising requirements and flexing analyst capacity across markets and workstreams to respond to cyclical peaks, changing priorities and quieter periods.
Own delivery quality and outcomes, reviewing material analyst outputs before they reach market customers and ensuring work is accurate, timely and fit for purpose.
Lead day-to-day service performance, monitoring workload, delivery commitments and service levels, removing blockers and making timely decisions on operational issues and exceptions.
Provide functional direction on SPM activities, supporting Analysts in resolving complex performance, data, workflow and partner concern issues while maintaining consistent SPM standards.
Lead the SPM Analyst team from a people and capability perspective, managing performance expectations, workload balance, coaching, career development and functional standards without directing individual tasks' day to day.
Provide functional oversight of supplier onboarding and offboarding processes, ensuring Analysts implement workflows consistently, onboarding issues are resolved promptly collaborators dependencies are managed and onboarding activities are completed in line with agreed service expectations
Maintain visibility of service performance and emerging risks, ensuring markets and the SPM Lead have clear information on demand, capacity, quality, exceptions and material delivery concerns.
Support onboarding of new markets, supplier portfolios and services into the BTC SPM operating model, ensuring consistent adoption of processes, controls, governance standards and service expectations.
Ensure supplier performance is actively monitored across supported markets, reviewing Key performance indicator, SLA and governance outcomes, challenging performance exceptions, driving corrective-action follow-up and intensifying material supplier-performance concerns where market intervention is required
Drive continuous improvement through process optimisation, standardisation, automation and AI-enabled ways of working that improve quality, productivity and team member experience.
What you will need to be successful
6-8+ years of relevant experience across Supplier Performance Management, Supplier/Vendor Management, Procurement, Contract Management or a related operational rigor.
2-3+ years of people or service leadership experience, including team performance, coaching and capability development.
Bachelor's / Master’s degree in Business, Procurement, Supply Chain, Operations or a related field, or equivalent relevant experience.
Demonstrated experience managing demand, priorities and capacity across multiple markets, participants or workstreams.
Strong understanding of supplier Key performance indicator /SLAs, scorecards, performance reporting, issue management and corrective actions.
Strong analytical and operational judgement, with the ability to assess competing priorities, resolve issues and make timely decisions.
Strong stakeholder-management skills and experience acting as the interface between business collaborators and delivery teams.
Experience in a shared-services, pooled-resource or multi-market environment is strongly preferred.
You will work with
You will lead a team of BTC SPM Analysts and work closely with the BTC SPM Lead and in-market supplier-management partners, acting as the primary operational connection between market demand and BTC delivery.
You will also work with Procurement, category teams, Finance, other relevant functions and external suppliers where required, particularly to support performance reviews, resolve operational issues and manage defined exceptions. Supplier relationship ownership and final supplier-facing decisions remain with the appropriate in-market or functional owner.
Why join bp
At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to encouraging an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
Up to 10% travel should be expected with this role
Relocation Assistance
This role is eligible for relocation within country
Remote Type
This position is a hybrid of office/remote working
Skills
Authentic Leadership, Authentic Leadership, Building services and standards, Building sustainability, Collaboration, Commercial Acumen, Communication, Construction, Continuous Improvement, Contract Management, Crisis and emergency response management, Customer centric thinking, Customer experience, Data Analysis, Design Thinking, Diversity, Equity and Inclusion, Incident investigation and learning, incident investigation and response, Incident Management, Influencing, Management of Change, Negotiating, Operations Management, Project execution planning {+ 10 more} . 

Legal Disclaimer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
