Execute sales tax changes based on direction from the Tax Department.
Support franchise database changes for participating franchise groups as needed.
Test and validate database changes to ensure accuracy and functionality.
Manage price changes across supported restaurant operations.
Technical Support & Stakeholder Collaboration
Provide technical support and troubleshooting for database-related issues.
Partner closely with IT, Operations, and other departments to ensure seamless integration and functionality of the Aloha POS environment.
Support Point of Sale systems that enable accurate customer ordering, payment processing, and sales data flow into Operations, Accounting, and Financial systems.
Collaborate effectively with Store Managers, restaurant operators, internal team members, vendors, suppliers, and other key stakeholders.
Qualifications
Professional Background
Proven experience in database administration, preferably supporting NCR Aloha POS systems or similar Point of Sale environments.
Experience managing, maintaining, configuring, and upgrading POS or operational databases.
Demonstrated experience providing technical support and troubleshooting database-related issues.
Ability to work collaboratively with IT, Operations, and cross-functional teams supporting business-critical systems.
Technical Skills
Strong knowledge of NCR Aloha POS databases and database management practices.
Strong SQL skills for database querying, maintenance, and management.
Experience with database performance tuning, issue identification, and troubleshooting.
Familiarity with operating systems such as Linux and Windows.
Knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud is a plus.
Skills & Competencies
Strong analytical and problem-solving skills with the ability to identify and resolve database and system issues.
High attention to detail, ensuring accuracy and consistency in database management and documentation.
Effective communication skills with the ability to explain technical information to non-technical stakeholders.
Strong collaboration skills and the ability to work effectively across cross-functional teams.
Adaptable and comfortable responding to changing priorities and unexpected technical challenges.
Customer-service mindset with the ability to effectively support internal stakeholders and external users.
Travel Requirement
No travel is expected with this role
Relocation Assistance
This role is not eligible for relocation
Remote Type
This position is a hybrid of office/remote working
Skills
Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization . 

Legal Disclaimer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
