Our Core Values: LEADS by Serving
At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.
Long-Term Thinking
Excellence in Execution
Attitude is Everything
Develop Create People
Serve our team members first so they can, in turn, serve our guests and community
Responsibilities
Primary Responsibilities (60-80% of time)
Welcome and greet guests. Make all our guests feel comfortable and let them know you are there to personally take care of them.
Inform guests of specials and menu changes.
Take food and beverage orders from guests and enter orders in our point-of-sale system which relays orders to the kitchen and bar.
Deliver food and beverages from the kitchen and bar to guests in a timely matter.
Make recommendations you genuinely feel your guests will enjoy.
Upsell food and beverage items by using suggestive selling techniques.
Answer questions regarding regions where food products come from, and how food is prepared.
Perform side work at the start and end of each shift as required by service station assignment.
Maintain clean service areas.
Monitor and observe guest's dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable).
Assist server assistant with clearing and resetting tables as needed.
Secondary Responsibilities (20-40% of time)
Answer questions about our food, beverages, and other restaurant functions and services.
Assist fellow servers as situations arise as needed.
Answer questions about The Highlands and surrounding areas
Additional Duties
Other non-essential duties may be assigned.
Additional responsibilities as assigned by your manager
Qualifications
18 years or older
ServSafe Certification (or ability to obtain upon hire)
1+ year of front-of-house or hospitality experience preferred
Strong customer service and communication skills
Ability to multitask, work under pressure, and collaborate with a team
Basic cash handling skills
Availability for mornings, evenings, weekends, and holidays
Primary Responsibilities (60-80% of time)
Welcome and greet guests. Make all our guests feel comfortable and let them know you are there to personally take care of them.
Inform guests of specials and menu changes.
Take food and beverage orders from guests and enter orders in our point-of-sale system which relays orders to the kitchen and bar.
Deliver food and beverages from the kitchen and bar to guests in a timely matter.
Make recommendations you genuinely feel your guests will enjoy.
Upsell food and beverage items by using suggestive selling techniques.
Answer questions regarding regions where food products come from, and how food is prepared.
Perform side work at the start and end of each shift as required by service station assignment.
Maintain clean service areas.
Monitor and observe guest's dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable).
Assist server assistant with clearing and resetting tables as needed.
Secondary Responsibilities (20-40% of time)
Answer questions about our food, beverages, and other restaurant functions and services.
Assist fellow servers as situations arise as needed.
Answer questions about The Highlands and surrounding areas
Additional Duties
Other non-essential duties may be assigned.
Additional responsibilities as assigned by your manager
18 years or older
ServSafe Certification (or ability to obtain upon hire)
1+ year of front-of-house or hospitality experience preferred
Strong customer service and communication skills
Ability to multitask, work under pressure, and collaborate with a team
Basic cash handling skills
Availability for mornings, evenings, weekends, and holidays
