Cloud Infrastructure & Architecture
Implement and manage cloud infrastructure solutions.
Design highly available and fault-tolerant cloud architectures.
Manage virtual machines, containers, Kubernetes, and serverless services.
Implement backup, disaster recovery, and business continuity solutions.
Support cloud migration and modernization initiatives.
Review infrastructure architecture and recommend improvements.
Cloud Service Management
Own end-to-end cloud platform service delivery.
Ensure SLA, KPI, and operational target compliance.
Manage incidents, service requests, problems, and changes.
Lead critical incident management and technical escalations.
Conduct root cause analysis (RCA) and preventive action reviews.
Coordinate with application, network, security, and database teams.
Manage vendor relationships and cloud service provider escalations.
Automation & DevOps
Drive automation of cloud infrastructure provisioning and operations.
Implement Infrastructure as Code using Terraform, Ansible, or CloudFormation.
Manage CI/CD pipelines and deployment automation.
Promote DevOps and platform engineering best practices.
Implement configuration management and automated patching.
Reduce manual operational activities through scripting and automation.
Cloud Security & Governance
Ensure cloud security policies and governance standards.
Manage Identity and Access Management (IAM), RBAC, and privileged access.
Implement security monitoring, vulnerability management, and patching.
Ensure compliance with organizational and regulatory requirements.
Manage encryption, key management, and network security.
Conduct periodic cloud security and configuration reviews.
Work with finance and business teams on cloud cost governance.
Monitoring & Reliability Engineering
Establish cloud infrastructure monitoring and alerting.
Monitor availability, performance, capacity, and resource utilization.
Implement proactive incident prevention.
Define and monitor SLIs, SLOs, and error budgets.
Improve platform resilience and operational maturity.
Drive continuous service improvement initiatives.
Team Leadership & People Management
Lead and manage cloud platform engineers and operations teams.
Allocate responsibilities and manage daily workloads.
Mentor team members and support technical development.
Conduct performance reviews and skill development activities.
Manage shift operations and on-call support where applicable.
Coordinate with stakeholders and senior management.
Drive knowledge management and process standardization.
Educational qualification
Bachelor's degree in computer science, Information Technology, or a related field.
Experience
8–12 years of experience in IT infrastructure, cloud technologies, or platform operations.
3–5 years of experience in technical leadership or team management.
Mandatory/requires Skills
Strong experience managing enterprise cloud platforms.
Experience in cloud migration, infrastructure automation, and operational support.
Experience managing production environments and critical incidents.
Good understanding of ITIL processes and service delivery management.
Strong stakeholder management and communication skills.
Preferred Skills
Strong knowledge of AWS, Azure, or GCP.
Experience with Kubernetes, Docker, Terraform, and Ansible.
Knowledge of Linux, Windows, networking, and cloud security.
Experience with monitoring tools and cloud automation.
Strong understanding of ITIL and IT service management.
Excellent leadership, communication, and stakeholder management skills.
Cloud platform administration and architecture.
Cloud service delivery and operational management.
Infrastructure automation and DevOps.
Incident, problem, and change management.
Cloud security and governance.
Financial management and FinOps.
Team leadership and stakeholder management.
Strategic planning and continuous improvement.