Troubleshoot SAP integration, interface and IDoc-related issues and coordinate resolution with relevant teams.
Perform data reconciliation between E2open and SAP MM to identify inventory and transaction mismatches.
Analyze operational data to identify root causes, trends and recurring issues.
Generate and interpret analytical reports using SAP Analytics Cloud (SAC) and Qlik Sense.
Manage and track JIRA tickets related to incidents, enhancements, testing and Triage & Resolution activities.
Manage integration-related queries and error notifications received through shared support mailboxes.
Support supplier onboarding, including B2B setup, adapter configuration and end-to-end transaction testing.
Perform functional and integration testing for new features, releases and system upgrades.
Implement, modify and test integration templates using FreeMarker Template Language (FTL).
Prepare periodic operational and error reports, including trend, root-cause and resolution analysis.
Identify opportunities for automation, productivity improvement and process optimization.
Collaborate with global/regional teams, business stakeholders, internal suppliers and external suppliers to resolve operational issues and implement improvements.
Required Skills & Experience
Experience in application support / IT operations / supply-chain application support.
Good understanding of Supply Chain, Inventory Management or Manufacturing processes.
Hands-on experience with E2open / E2MV or similar supply-chain visibility platforms.
Working knowledge of SAP MM, particularly inventory/material management processes.
Experience troubleshooting B2B transactions, system integrations, interfaces or IDocs.
Strong analytical and problem-solving skills with the ability to perform data reconciliation and root-cause analysis.
Good working knowledge of MS Excel for data analysis, reconciliation and reporting.
Experience with JIRA or similar IT service/ticketing tools.
Good communication skills and ability to work with global and cross-functional stakeholders.
Ability to independently analyze issues, coordinate with technical teams and drive issues through resolution.
Good to Have
Knowledge of SAP Analytics Cloud (SAC) and/or Qlik Sense.
Experience with FreeMarker Template Language (FTL).
Knowledge of SQL for data analysis and troubleshooting.
Scripting knowledge such as Python, Shell or similar.
Experience with B2B/EDI, adapters and integration platforms.
Experience in supplier onboarding and B2B integration testing.
Knowledge of ITIL, incident management and application support processes.
Experience working in a global supply-chain / manufacturing environment.
B.E B.Tech
Timings Of Work
9:00 AM IST to 6:00 PM IST( Mon-Friday) and Might extend a couple of hour whenever it is needed.
Need to Support on weekend , If needed
